Product Support Specialist

7 days ago


Angeles, Philippines Technology Elite, Inc. Full time

We will reach out to you via the email address provided in your resume should you qualify for the next steps of your application. Work Arrangement: Permanent Work from Home Work Shift: Night Shift Product Support Specialist who can create “raving fans” by demonstrating initiative and a powerful desire to deliver stellar solutions to our customer base. Our ideal candidate has previous experience in the customs brokerage, importing, exporting, and/or freight and logistics industries. About the Job Handle customer inquiries and issues. Troubleshoot and resolve product issues and concerns Document and update customer records based on interactions Help create/maintain solution specific knowledge base articles Become familiarized with CBP ACE CATAIR documentation Develop and maintain a knowledge base of the evolving products and services Provide information about our company products and services Your Qualification Previous experience with U.S. Customs clearance process. Previous experience in customer service, sales, or other related fields. Previous experience with Salesforce and Jira software Ability to build rapport with clients. Positive and professional demeanor. Excellent written and verbal communication skills. Experience with MS Excel and Word Job Offer 21 Days Paid Time Off (PTO) Annually + 1 Additional PTO per successful year of tenure (up to five (5) years) HMO coverage for employee +1 FREE dependent on the first day of employment +1 additional FREE dependent per successful year of tenure (up to five (5) years) Tenure Incentive Program* FREE daily meal Referral Bonus of up to Php20,000.00* ALL government mandated benefits *Terms and conditions apply #J-18808-Ljbffr



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