Product Operations Quality Specialist

We are looking for a Product Operations Quality Specialist, serving as both the proactive quality assurance backbone and reactive problem-solving specialist for our marketplace operations. This dual-function role ensures product listings are optimized and marketplace-ready through preventive quality control while also investigating and resolving critical product issues to maintain seller satisfaction and customer experience. You’ll operate in a fast-paced, 24 hour SLA environment requiring exceptional attention to detail and quick problem-solving capabilities. This is a full-time position and will follow US business working hours. Proactive Quality Assurance Product Listing QA : Review and verify product listings, images, titles, and descriptions for accuracy and marketplace compliance before distribution to partner channels Content Optimization : Optimize product titles and descriptions using SEO best practices and marketplace-specific guidelines Preventive Quality Control : Act as second line of defense between Product Data Specialists and eCommerce Channel Operations to prevent listing errors Reactive Issue Resolution Problem Investigation : Investigate and resolve product listing errors flagged by sellers or through customer returns within 24-hour SLA targets Data Quality Enhancement : Correct images, descriptions, titles, and technical specifications for existing problematic listings Comprehensive Research : Conduct web research to source missing product information and high-quality images for issue resolution Image Management & Technical Operations Image Editing & Optimization : Edit and optimize product images, ensure platform requirements compliance, perform basic editing (cropping, color correction, background removal) Channel Compliance : Assess image eligibility for channels with strict requirements and collaborate with eCommerce Channel Operations to prevent uploads to restricted channels Technical Data Processing : Utilize advanced Excel/Google Sheets skills for data analysis, tracking, and bulk data cleanup Process Management & Analytics Workflow Management: Manage tasks through Monday.com project management system while maintaining SLA compliance Performance Tracking: Track resolution metrics, quality issues, and maintain performance benchmarks Process Improvement: Identify patterns in product issues, provide feedback to Product Data Leads and specialists to reduce future listing errors SOP Adherence: Follow established standard operating procedures and quality standards for consistent issue resolution Special Projects & Collaboration AI Tool Integration: Support AI image review processes and work with cutting-edge AI-powered tools Cross-functional Collaboration: Work closely with Product Data Specialists, eCommerce Channel Operations, and Marketplace Inventory Operations teams System Feedback: Provide input on proprietary tools to drive system improvements Escalation Management: Escalate complex issues to Marketplace Inventory Operations Catalog Lead when needed Requirements Required Qualifications Essential Technical Skills Image editing proficiency – Advanced skills in photo editing software and optimization techniques SEO knowledge – Strong understanding of SEO principles for product optimization and content creation Data analysis expertise – Advanced Excel/Google Sheets skills for complex data processing and analysis Research capabilities – Excellent web research and data verification skills Communication excellence – Strong English writing skills for seller interaction and documentation Core Competencies Problem-solving expertise – Ability to quickly diagnose and resolve complex product issues under pressure Quality focus – Systematic approach ensuring accuracy, completeness, and high attention to detail Time management – Proven ability to work efficiently under 24-hour SLA pressure while maintaining quality standards Process orientation – Understanding of marketplace requirements, compliance standards, and quality control procedures Required Experience E-commerce background – Experience in e-commerce operations, content creation, digital marketing, or customer support Product listing optimization – Hands-on experience with marketplace listing management and optimization Quality assurance – Previous QA/quality control experience, preferably in e-commerce environment Preferred Qualifications Advanced technical skills – Web scraping, data extraction, and CRM system proficiency AI tools experience – Familiarity with AI-powered optimization and review tools Industry knowledge – Fashion/apparel merchandising background Platform expertise – Experience with multiple marketplace platforms and their specific requirements Benefits Hireframe provides nearshore and offshore staffing solutions, operating as a remote-first organization with team members located in the United States, Mexico, and the Philippines. Our robust benefits package includes: Permanent remote work flexibility Paid Time Off Health Maintenance Organization (HMO) coverage Annual performance bonuses Dedicated coaches offer an extra channel of support and skill-building Opportunities for professional growth At Hireframe, we cultivate a supportive environment that fosters professional development and success, ensuring our team members thrive in their careers. Learn More Stay updated on open roles and industry insights. Follow us on: Instagram Facebook LinkedIn YouTube Visit our website: Tune in to our What Worked podcast Check out What Worked podcast, hosted by our founders, Mike and Tyler, featuring conversations with business executives and founders—including some of our clients. #J-18808-Ljbffr