CSR-Chat Support

2 weeks ago

Quezon City, Philippines DJobs Full time

We're Hiring: Customer Service Representative Start Date: August 20 & 27 Salary Range: 22k up to 27k (T&C's Applies) Work Set-Up: 100% Work Onsite Virtual Hiring Process & NO FINAL INTERVIEW Tips and Guidelines will be provided until JOB OFFER Job Overview: We are looking for a dedicated and customer-oriented Customer Service Representative (CSR) – Chat Support to join our growing support team. The ideal candidate will be responsible for providing real-time assistance to customers through online chat platforms, ensuring prompt, accurate, and professional responses to inquiries, complaints, and feedback. The CSR–Chat Support serves as the front line of communication between the company and its customers, playing a key role in delivering excellent service and maintaining customer satisfaction. Key Responsibilities: Respond to customer inquiries promptly and professionally via live chat and other digital channels. Provide accurate product, service, and policy information to assist customers effectively. Resolve customer issues, complaints, or requests efficiently while maintaining a positive brand image. Escalate complex or unresolved concerns to higher-level support or relevant departments when necessary. Maintain a high level of product and service knowledge to ensure confident communication. Accurately document all customer interactions, feedback, and resolutions in the CRM system. Meet or exceed individual and team performance metrics (response time, customer satisfaction, resolution rate, etc.). Collaborate with team members to improve service processes and overall customer experience. Stay updated on company updates, new products, and promotions to provide informed support. Qualifications: High school diploma or equivalent; college degree preferred. Proven experience in customer service, preferably in a chat support or online communication role. Excellent written English communication skills with attention to detail and tone. Strong problem-solving and multitasking abilities. Proficient in using chat platforms, CRM tools, and other customer service software. Ability to work in a fast-paced environment and handle high volumes of inquiries. Willingness to work flexible shifts, including weekends or holidays, if required. Key Competencies: Customer-focused attitude Strong communication and empathy skills Patience and adaptability Team player with a proactive mindset Tech-savvy and quick to learn new systems Benefits: Competitive salary and performance-based incentives Health and wellness benefits Paid training and career development opportunities Supportive and inclusive work environment

  • CSR-Chat Support

    3 weeks ago

    Quezon City, Philippines DJobs Full time

    We're Hiring: Customer Service Representative Start Date: August 20 & 27 Salary Range: 22k up to 27k (T&C's Applies) Work Set-Up: 100% Work Onsite Virtual Hiring Process & NO FINAL INTERVIEW Tips and Guidelines will be provided until JOB OFFER Job Overview: We are looking for a dedicated and customer-oriented Customer Service Representative (CSR) – Chat...

  • CSR Hiring for Chat

    1 week ago

    Cebu City, Central Visayas, Philippines TASK AGENCIES INC Full time ₱180,000 - ₱250,000 per year

    About the roleWe are seeking a talented Customer Service Representative (CSR) to join our dynamic team at TASK AGENCIES INC' in Cebu Central Visayas. In this full-time role, you will be responsible for providing exceptional customer support through chat and email channels.What you'll be doingResponding to customer inquiries and concerns in a timely and...

  • Nonvoice - Chat Support - CSR

    3 weeks ago

    Quezon City, Philippines Sapient Global Services Full time

    One-day hiring process! Earn up to 25k monthly! Sapient is urgently hiring Non-Voice Customer Service Representatives to join our team! This is for urgent hiring. Apply now!       Responsibilities: •  Respond to customer inquiries via chat, email, or other non-voice channels •  Provide accurate and timely assistance to customers •...

  • Nonvoice - Chat Support - CSR

    2 weeks ago

    Quezon City, Philippines Sapient Global Services Full time

    One-day hiring process! Earn up to 25k monthly! Sapient is urgently hiring Non-Voice Customer Service Representatives to join our team! This is for urgent hiring. Apply now!       Responsibilities: •  Respond to customer inquiries via chat, email, or other non-voice channels •  Provide accurate and timely assistance to customers •  Troubleshoot...

  • Chat Support Representative

    3 days ago

    Quezon City, Philippines MHR Full time

    A Chat Support Representative is responsible for assisting customers through live chat platforms. The role involves responding to inquiries, resolving issues, and providing accurate information in a timely and professional manner. Agents are expected to maintain a friendly and empathetic tone while ensuring customer satisfaction. Key...

  • CSR Logistics Account

    3 days ago

    Quezon City, Philippines Lexie Staffing and Business Consultating Full time

    We are hiring Customer Service Representatives (CSRs) to support our Logistics Blended Account. In this role, you will handle customer inquiries, resolve issues, and perform administrative tasks across multiple communication channels including voice, email, and chat. You will manage orders, coordinate with logistics and fulfillment teams, provide accurate...

  • Step into success as a CSR

    2 weeks ago

    Davao City, Davao, Philippines Work Avenue and Business Solutions Incorporated Full time ₱250,000 - ₱400,000 per year

    A Customer Service Representative (CSR) is responsible for providing excellent support and assistance to customers by addressing inquiries, resolving issues, and ensuring overall satisfaction. They handle customer interactions through phone calls, emails, or chat, providing accurate information about products and services. CSRs maintain a positive and...

  • Up to 27k Salary in CSR

    3 days ago

    Angeles City, Philippines Global Support Full time

    We’re currently expanding our Customer Service Representative team and are looking for motivated individuals from within the organization to join this dynamic and fast-paced department. As a CSR, you’ll be the first point of contact for our customers, handling inquiries, sharing accurate product and service information, resolving issues promptly, and...

  • Telecom CSR

    2 weeks ago

    Davao City, Davao, Philippines Work Avenue and Business Solutions Incorporated Full time ₱150,000 - ₱250,000 per year

    The Telco Billing Account CSR serves as the primary point of contact for customers regarding billing-related concerns within telecommunications services. This role focuses on delivering exceptional customer service by effectively addressing inquiries about billing statements, charges, payments, refunds, and account balances. Support is provided through...

  • No experience

    4 weeks ago

    Quezon City, Philippines Sapient Global Services Full time

    One-day hiring process! Earn up to 25k monthly! Sapient is urgently hiring a Chat Support Agent to join our team! This is for urgent hiring. Apply now!       Responsibilities: •  Respond to customer inquiries via chat, email, or other non-voice channels •  Provide accurate and timely assistance to customers •  Troubleshoot and resolve issues...