CSR-Chat Support

1 day ago

Quezon City, Philippines DJobs Full time

We're Hiring: Customer Service Representative
Start Date: August 20 & 27
Salary Range: 22k up to 27k (T&C's Applies)
Work Set-Up: 100% Work Onsite
Virtual Hiring Process & NO FINAL INTERVIEW
Tips and Guidelines will be provided until JOB OFFER

Job Overview:

We are looking for a dedicated and customer-oriented Customer Service Representative (CSR) – Chat Support to join our growing support team. The ideal candidate will be responsible for providing real-time assistance to customers through online chat platforms, ensuring prompt, accurate, and professional responses to inquiries, complaints, and feedback.

The CSR–Chat Support serves as the front line of communication between the company and its customers, playing a key role in delivering excellent service and maintaining customer satisfaction.

Key Responsibilities:

Respond to customer inquiries promptly and professionally via live chat and other digital channels.

Provide accurate product, service, and policy information to assist customers effectively.

Resolve customer issues, complaints, or requests efficiently while maintaining a positive brand image.

Escalate complex or unresolved concerns to higher-level support or relevant departments when necessary.

Maintain a high level of product and service knowledge to ensure confident communication.

Accurately document all customer interactions, feedback, and resolutions in the CRM system.

Meet or exceed individual and team performance metrics (response time, customer satisfaction, resolution rate, etc.).

Collaborate with team members to improve service processes and overall customer experience.

Stay updated on company updates, new products, and promotions to provide informed support.

Qualifications:

High school diploma or equivalent; college degree preferred.

Proven experience in customer service, preferably in a chat support or online communication role.

Excellent written English communication skills with attention to detail and tone.

Strong problem-solving and multitasking abilities.

Proficient in using chat platforms, CRM tools, and other customer service software.

Ability to work in a fast-paced environment and handle high volumes of inquiries.

Willingness to work flexible shifts, including weekends or holidays, if required.

Key Competencies:

Customer-focused attitude

Strong communication and empathy skills

Patience and adaptability

Team player with a proactive mindset

Tech-savvy and quick to learn new systems

Benefits:

Competitive salary and performance-based incentives

Health and wellness benefits

Paid training and career development opportunities

Supportive and inclusive work environment

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