Telecom CSR

2 weeks ago

Davao City, Davao, Philippines Work Avenue and Business Solutions Incorporated Full time ₱150,000 - ₱250,000 per year

The Telco Billing Account CSR serves as the primary point of contact for customers regarding billing-related concerns within telecommunications services. This role focuses on delivering exceptional customer service by effectively addressing inquiries about billing statements, charges, payments, refunds, and account balances. Support is provided through multiple channels such as phone, chat, or email while upholding a high level of professionalism and brand consistency.

Additionally, the CSR must maintain current knowledge of the company's billing systems, service plans, promotions, account structures, and financial policies to provide precise and relevant information. Tasks may also include assisting customers with bill explanations, subscription or plan adjustments, account verification, payment arrangements, and complaint resolution related to billing matters.

Qualifications:

  • HS/ SHS Grad, preferably with 7 mos and up CCE in tech & sales confidence is a + factor | Excellent Communication Skills.

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