Network Operations Center Engineer

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world**At Acquire Intelligence, our mission is to help business work smarter.**We bring together the best people, efficient processes, and automation to help companies grow faster and operate with confidence.Our purpose is to simplify how businesses work, improve performance, and lead meaningful change across the globe.If you’re passionate about making a real impact through innovation and collaboration, Acquire Intelligence is the place to grow your career.# ***Advance Your Career - Join us today and be part of a team where your work makes an impact***Come for a career, stay for the fun· HMO coverage for you and your family\*\*· Yearly Kick Off Parties with major giveaways (like the car in 2023)· Get recognized through our ‘Value Awards’· Grow your career - yes, we love to promote internally· Do meaningful work and collaborate with the best· 900 promotions given each yearFull-time Job Description Role and Responsibilities Include: Network Monitoring and Incident Response • Actively monitor network performance metrics i.e. device status, packet loss, latency and bandwidth usage using network monitoring tools • Identify, analyze and respond to network alerts, alarms and performance degradation • Troubleshoot issues and escalate critical problems to relevant stakeholders Fault Management & Troubleshooting • Investigate network faults and service interruptions, identifying root causes and implementing corrective actions • Diagnosing network faults, implementing solutions and documenting resolutions to prevent future occurrences Service Provisioning & Activation • Configure and activate services for retail service providers (RSP) ensuring accurate and timely delivery • Provision network equipment in line with RSP requirements Documentation & Reporting • Maintain accurate records of network incidents, maintenance activities, and configurations. • Generate regular reports on network health, incidents, and resolutions. • Update and improve troubleshooting guides and standard operating procedures (SOPs). Work Environment: • 12/7 shift-based operations, including weekends and public holidays. • Fast-paced, requiring quick decision-making and with strict service delivery deadlines. Preferred Skills: 1. 3 years minimum experience in similar role 2. Strong networking knowledge & experience in TCP/IP, routing protocols, switching technologies and firewalls 3. Familiarity with network management & monitoring tools – Solarwinds, UNMS, PuTTY and Secure Copy Protocols (SCP) 4. Effective communication with RSPs, technical teams and management to report issues and updates 5. Strong attention to detail, problem solving and analytical skills 6. Ability to work with minimal supervision Targets & KPI’s include: 1. Respond to RSP tickets or enquiries within 1 hour 2. Outage notification sent / updated within 30 minutes of detection / receiving new information 3. 95% of orders activated within 2 hours 4. Timely and accurate resolution of customer & network issues - 90% of cases resolved within 48 hours from lodgment Qualifications and Education Requirements: 1. Bachelor’s Degree in Information Technology, Engineering or equivalent 2. CCNA/JNCIA preferred# WHAT WE VALUEWe’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values:· **Curious and Clever**: Smart questions spark smart solutions.· **Entrepreneurial Energy**: Think like an owner. Solve like a founder.· **Fast with Intent**: We move fast and deliver real results.· **Laugh and Learn**: We don’t take ourselves too seriously, just our results. ***Come for a career, stay for the fun***Join the A-Team and experience the A-LifeAcquire Intelligence is an award-winning, global business outsourcer with 10,000 staff and over 16-years’ experience in delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education and retail. We're an entrepreneurial business that is highly experienced in working with our partners to solve real-life problems quickly. A genuine partnership approach is at the heart of we do. Our teams are highly proficient in exceeding expectations, especially in situations where in-house teams may be typically challenged with the business processes of “big business.” We have Class A offices in 14 locations across Australia, the Dominican Republic, the Philippines and the United States, as well as comprehensive Work-from-Home environments, where client-permitted. We're recognized as being Safe, Flexible and Innovative, giving our clients the capability to Outsource with confidence. As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates with BPO experience to join our growing team. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages. Acquire takes your privacy very seriously. The information collected through this site will only be processed with your prior consent and for the purpose of facilitating your employment opportunities. If you have provided consent and wish to withdraw it, you may click on the account settings and submit a request to delete your information. You may also inform us by writing to the address in the section on “Access Rights to Personal Data” or send us an email to Please refer to our Privacy Policy at
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