Network Engineer

3 days ago

Quezon City, Philippines GlowTouch Technologies Full time

Overview

Join to apply for the Network Engineer role at GlowTouch Technologies .

Network Engineer – Job Description UnifyCX’s Network Engineer must be friendly and pleasant to work with, flexible, and ready to take on new challenges.

In this role, you will
  • Implement, configure, and maintain the company’s local and wide area networks (LAN/WAN).
  • Configure, support, and troubleshoot network infrastructure, including routers, switches, firewalls, and related hardware.
  • Monitor network performance and ensure maximum uptime, availability, and reliability.
  • Install, configure, and maintain network equipment, software, and connectivity solutions.
  • Implement and maintain network security protocols to safeguard company data and systems.
  • Conduct regular assessments to identify vulnerabilities and apply appropriate remediation.
  • Collaborate with IT teams to ensure seamless integration of network systems with servers, applications, and cloud platforms.
  • Provide technical support and problem resolution for network-related issues.
  • Research and recommend network enhancements, upgrades, and emerging technologies.
  • Develop and maintain accurate network documentation and diagrams.
Who You Are

To be considered, candidates are expected to have the following:

  • Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent combination of education and experience).
  • At least 3–5 years of experience in network engineering or network administration.
  • Strong knowledge of networking protocols, including TCP/IP, DNS, DHCP, and VPN.
  • Proficiency in network security practices, firewalls, and intrusion detection/prevention systems.
  • Experience with network monitoring and diagnostic tools.
  • Strong troubleshooting and problem-solving skills, with the ability to perform under pressure in a fast-paced environment.
  • Relevant certifications such as CCNA, CCNP, or equivalent are preferred.
  • Strong familiarity with Cisco, Meraki, Cato Networks, and FortiGate devices.
  • Knowledge of Contact Center operations and applications (CRM, ticketing systems, VoIP, Dialer, Chat Support, Social Media Support, Workforce Management, Quality Assurance, knowledgebase, LMS) is a plus.
  • Experience supporting at-home/remote agents is preferred.
Who We Are

UnifyCX is a Louisville, Kentucky, US-based company that provides personalized contact center, business processing, and technology outsourcing solutions. In nearly two decades of operations, we have grown from a few employees in a single location to a global company with thousands of staff members who support an international clientele. “Putting People First” is not just a motto; it’s who we are and what we do. We value our employees, customers, and communities. We don’t hire for jobs; we help employees map out careers with us and have an enviable retention rate. Many clients have been with us for decades because we go beyond doing what is expected. A lot of companies talk of having a family atmosphere; we put those words into action.

Location
  • 19th and 20th Floor Eton Centris Cyberpod 5, EDSA corner Quezon Ave. Quezon City 1100, Philippines
  • Ground and 4th Floors, UP TechnoHub Bldg. P, Barangay UP Campus, Commonwealth Ave., Diliman, Quezon City, Philippines

Education: Bachelor’s degree or equivalent combination of education and experience.

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