Sr. Client Care Representative

Apply locations Taguig City, National Capital Region (Manila) time type Full time posted on Posted Yesterday job requisition id JR

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

The AdminPlus Team is responsible for the accuracy and maintenance of all employee eligibility information, sending written communications to AdminPlus clients and managing work priorities in a production environment. As an AdminPlus Member Specialist, you will have the opportunity to join an exciting team supporting Plan Sponsors and Members while interacting with AdminPlus Consultants and internal stakeholders. This position is part of the AdminPlus Operations team in Group Benefits Operations that provides service to a select number of clients that have chosen our Outsourced Administration Services.

SPECIFIC ACCOUNTABILITIES

1. Manage and maintain member records for our AdminPlus block of business with a high degree of quality and accuracy.
2. Support ongoing member maintenance requests and issues.
3. Investigate, analyze, and resolve employee data issues with internal and external clients using a solid understanding of client service.
4. Respond directly to internal or external client questions regarding maintenance issues.
5. Be measured against quality, efficiency, and effectiveness measures to help you continuously improve.
6. Work collaboratively as a team to learn, improve, and grow.

COMPETENCIES REQUIRED

1. Superior customer service skills.
2. Solid analytical and problem-solving skills.
3. Organized and a self-starter.
4. Attention to detail.
5. Effective issue resolution skills.
6. Knowledge of Group Benefits Administration (Flex knowledge is an asset).
7. Knowledge of Member administration processes and systems.
8. Ability to work in a team setting and/or independently.
9. Expert verbal and written communication skills.
10. Ability to work under pressure, meet client needs and adapt to a changing environment.
11. Ability to handle diverse situations in a positive and professional manner.
12. Capacity to multitask in a fast-paced environment.

Job Category: Call Centre

Posting End Date:

At Sun Life, you can be your most brilliant self. Our supportive, flexible, and inclusive work environment is one where you – and your career – can thrive. Whatever your aspirations, collaborative leaders and colleagues are ready to help you learn, grow, and succeed.

We’re a global company with a passion for people. Our purpose is to help Clients achieve lifetime financial security and live healthier lives. As a team of 30,000 across 26 countries, our impact is far-reaching, and locally relevant. There’s power in numbers. As part of Sun Life’s growing team, you have an impact on people in your community and around the world.

Shape the future

With an optimistic eye on a brighter future, we drive to innovate. Be part of leading change, push boundaries and try new ways of working. Use data to drive bold actions. Be agile and pivot as we test and learn. At Sun Life, we’re driving transformation, sustainability and innovation for our Clients, employees, partners, and communities. Join us. Together, we can make the future brighter.