Client Care Representative I

2 days ago

Taguig, National Capital Region, Philippines Sun Life Full time ₱250,000 - ₱500,000 per year

You are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Role Summary:

Sun Life Financial is looking for exceptional, customer oriented team players who are willing to join a
fast-paced, challenging environment in our Customer Care Centre (CCC). As a member of our dynamic
team, this role is accountable for providing outstanding customer service and support by resolving
telephone inquiries in our in-bound Customer Care Centre. In doing so, you will enhance customer
relationships and contribute to building customer loyalty through the delivery of accurate and timely
information. To assist you in providing this service, you will be responsible for navigating our computer
systems to track calls, gathering information, and effectively resolving the issues or queries which
caused the customer to contact the CCC.

To shine in this position, you have the following competencies:


• Maximum overall experience is 5-6 years

• Minimum call center experience is of 1 year (inbound)

• Maximum Call Center experience of 4 years

• Fluency in English speaking and writing

• Ability to handle 3 concurrent chats with customers

• Very good written communication skills

• Writing speed of 25 words per minute with an accuracy of 95%

Job Category:

Call Centre

Posting End Date:

16/11/2025

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