Client Care Representative

4 weeks ago

Taguig, Philippines Sun Life Financial Full time

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

As a Client Care Representative you will:

  1. Receive telephone calls regarding inquiries from our customers
  2. Get on 3 concurrent chat sessions with customers
  3. Assess customer needs and address issues in a timely manner, meeting monitored productivity and quality objectives
  4. Use on-line systems to gather information required and resolve issues
  5. Track, monitor and resolve customer requests
  6. Provide superior customer service by being proactive in meeting customer needs
  7. Commitment to a scheduled environment
  8. Available to work overtime during the peak periods
  9. Flexibility to work during standard hours of operation, including night shifts
  10. Contribute to maintain a positive, friendly and motivated environment within the team while adapting to our changing business needs

Minimum Requirements:

  1. Minimum call center experience of 1 year (inbound)
  2. Previous related BPO work experience in Healthcare/Insurance (Preferred)
  3. Fluency in English speaking and writing
  4. Ability to handle 3 concurrent chats with customers
  5. Very good written communication skills
  6. Ability to effectively promote Sun Life products and services
  7. Customer Centric approach
  8. Ability to discover, analyze and solve problems
  9. Demonstrate empathy, self-awareness and emotional control
  10. Good listening skills
  11. Approach situations with a positive attitude
  12. Value open and honest feedback
  13. Be a strong team player
  14. Translate frequent results coaching into continuous improvement
  15. Multitask proficiently in a fast-paced, performance-driven environment
  16. Deliver superior customer service skills that consistently demonstrate professionalism
  17. Adapt quickly and comfortably to change
  18. Handle stress in a high-pressure environment
  19. Attention to detail with strong documentation and follow-up skills
  20. Strong and effective verbal and written communication skills
  21. Proficient Windows knowledge
  22. Proficient keyboarding skills

Job Category: Call Centre

Posting End Date:

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