Compliance Team Lead, Testing CoE

Manulife Quezon City, National Capital Region, Philippines

Overview

Compliance Team Lead, Testing CoE to join the Integrated Compliance Services team at MBPS. In this role, you will assist the Manager of the Testing CoE in monitoring and leading the team's performance in delivering the expected results on time, including your own assigned testing activities. You will provide timely guidance and coaching to the Testing Analysts and update the Testing Manager regularly on the status of testing activities, escalating any issues that may impede completion of testing activities as scheduled.

Responsibilities

• Supporting and implementing the annual testing plan approved and providing feasible solutions to address issues identified or recommendations to improve the business process and setting up best practices
• Assist the Manager in reviewing the works and final reports prior to release and ensuring all activities are delivered in a timely manner
• Kick-off, preparation of detailed testing templates, questionnaires, gathering of information and data from testing subjects for review and analytics, follow-up questions and outstanding information, creating high quality working papers and drafting of testing reports
• Assisting the preparation of training materials and presentation decks to management when required
• Assist in driving and monitoring the team's productivity and efficiency
• Research regulations by reviewing regulatory bulletins and other sources of information
• Maintain good working relationships with regulatory personnel and stakeholders through consistent communication and resolution of concerns
• Plan and coordinate operational activities to ensure compliance with rules and regulations
• Create and ensure SLAs, Process Narratives and Standard Operating Procedures are in place and up to date
• Co-manage and nurture the team by promoting continuous personal development, fostering collegiality and collaboration, and maintaining a performance culture
• Provide trainings and certifications, internal and external
• Coaching and counseling
• Reward and discipline
• Appraising and monitoring employee performance
• Managing financial resources such as forecast requirements, scheduling expenses, and budget planning
• Lead or support projects/initiatives relating to process improvement
• Manage the team's business continuity through capacity planning and resource management
• Motivate others to strive for better outcomes
• Assist in driving team performance to the highest possible level and supporting development actions
• Assist in creating training and development plans for team members and following through on action plans
• Assist in providing feedback to team members
• Support the Manager in ensuring the implementation of team projects and initiatives

Required Qualifications

• 2-4 years of strong background in either Internal or External Audit, or experience with compliance testing and risk and controls. Knowledge of KYC and EDD is a plus.
• At least 1 year of leadership experience, with proven ability to manage, develop, and motivate a team.

Preferred Qualifications

• Experience in engaging with senior executives is preferred. Strong knowledge of Excel and Microsoft tools. Ability to create and update SLAs, Process Narratives, and Standard Operating Procedures.
• Exceptional English communication skills, both spoken and written, with the capability to present confidently and effectively to various stakeholders.
• Flexibility to adapt to changes and new approaches, with a proactive attitude towards process improvement and team performance enhancement.

When you join our team

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

Seniority level

• Associate

Employment type

• Full-time

Job function

• Accounting/Auditing, Legal, and Consulting

Industries

• Technology, Information and Media and Financial Services

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