Data Privacy Compliance Analyst

3 weeks ago

Manila, Philippines Stfrancis Full time

Manage global privacy enquiries, coordinate with business units, draft responses, and ensure compliance with jurisdictional requirements.

Your Role

Key responsibilities include:

  • Manage the global inbox of external privacy enquiries, categorizing by jurisdictional requirement and right exercised using online forms and ServiceNow configuration.
  • Liaise with the appropriate BU SPOC to gather relevant information in line with requests, policies, toolkits, and templates from the Privacy Office.
  • Prepare draft responses and disclosure bundles, including exemptions. recommendations for approval by BU SPOC and Privacy Office.
  • Maintain accurate, comprehensive, and timely case notes on actions, contacts, and exemptions with justifications.
  • Respond to requests on behalf of each BU within set timescales (28 calendar days for most jurisdictions).
  • Follow escalation processes set by the Privacy Office when SLAs are not met by BUs.
  • Provide monthly MI to the Privacy Office, measuring compliance with global requirements, broken down by BU.
  • Raise concerns, queries, or issues for immediate attention of the Privacy Office.
  • Assist in audit reporting processes relevant to these activities.
  • Support general updates, design flow, and enhancements in the systems used.
About You

The company is looking for:

  • Bachelor's Degree holder in any field.
  • Open to fresh graduates with excellent communication skills.
  • Preferably 1 year of solid experience in Customer Service functions within Technical, Financial, Insurance, or similar sectors.
  • Fluency and articulate communication skills in English.

This job may close before the stated closing date. You are encouraged to apply as soon as possible.

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