Service Desk Team Lead
6 days ago
Service Desk Team Lead (After Hours) | Hybrid Get AI-powered advice on this job and more exclusive features. This range is provided by First Focus. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range A$1,200,000.00/yr - A$1,560,000.00/yr Let's be honest. You've seen your share of chaos — users in panic mode, tickets multiplying like rabbits, and that one client who swears they "didn't touch anything." You stayed calm. You fixed it. You coached your team through it. Now, how about leading a service desk where people actually have your back? We're First Focus , Australia's #1 Managed Service Provider (eight years running — check CloudTango dot net if you don't believe us). We've got 300+ brilliant humans across five countries, including a powerhouse team right here in the Philippines. We're big enough to give you stability and opportunity, but small enough that your ideas still matter. Why You'll Love Working Here You lead, not babysit. We trust you to run your team your way — you know what good service looks like. We actually grow people. Ten paid study days a year, paid certs, and a salary bump when you pass. Clients that respect your time. No energy vampires. No endless escalations for sport. A culture with heart. We're open, transparent, and allergic to corporate nonsense. Work-life balance is real. We work hard, finish our shift and we are finished, with the occasional merienda break along the way. We're a people-first company that believes leadership is about calm, honesty, and knowing when to crack a joke after ticket 147. Requirements Experience leading a customer-facing IT support team in a multi-client MSP. Solid technical understanding of Windows Server, Azure, Hyper‑V, and IT infrastructure. Working knowledge of ITIL and ticketing systems. Clear, confident communication in English. Leadership that motivates, not micromanages. Courage to speak up, solve problems, and support your people. Values that align with ours. If you haven't read them, check them out here. Work Locations Pasig: Robinsons Cyberscape Gamma, Topaz Road, Ortigas. Muntinlupa: Axis Tower One, Filinvest Avenue, Alabang. Benefits Hybrid work setup. HMO from Day 1 for you + one dependent (with dental). 10 paid study days per year + paid cert exams + salary bumps for each one. Uprise access - free 1:1 coaching with psychologists or counsellors. Consistent shifts, and 25 days paid leave annually. Profit share, loyalty bonuses, ₱20k referral bonus and ₱10k MVP awards. Social events that actually feel like celebrations, not chores (karaoke encouraged but never required). The Process We want to find the best, not the loudest. Apply online — you'll get a short online test and a quick video question. No trickery. Just a chance to show us who you are. Neurodiversity Statement Neurodiverse? We've Got You. We welcome neurodiverse candidates and encourage disclosure so we can tailor the experience to showcase your strengths. Ask for our Neurodiversity Statement — we'd love to support you. Referrals increase your chances of interviewing at First Focus by 2x. Get notified about new Service Desk Team Lead jobs in Pasig, National Capital Region, Philippines . #J-18808-Ljbffr
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Service Desk Team Lead
2 weeks ago
Pasig, National Capital Region, Philippines Universal Access and Systems Solutions Inc. Full time ₱250,000 - ₱450,000 per yearThe Service Desk Lead is responsible for leading the IT Service Desk team and ensuring the timely and efficient handling of customer-reported incidents and service requests. This role ensures SLA adherence, provides escalation support, and delivers consistent client communication to maintain high service satisfaction. The Service Desk Lead manages day-to-day...
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Service Desk Team Lead
1 week ago
Pasig, National Capital Region, Philippines First Focus Information Technology, Inc. Full time ₱80,000 - ₱120,000 per yearLet's be honest. You've seen your share of chaos — users in panic mode, tickets multiplying like rabbits, and that one client who swears they "didn't touch anything."You stayed calm. You fixed it. You coached your team through it.Now, how about leading a service desk where people actually have your back?We're First Focus, Australia's #1 Managed Service...
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Service Desk Team Lead
1 week ago
Pasig, National Capital Region, Philippines First Focus Full time $30,000 - $60,000 per yearLet's be honest.You've seen your share of chaos — users in panic mode, tickets multiplying like rabbits, and that one client who swears they "didn't touch anything."You stayed calm. You fixed it. You coached your team through it.Now, how about leading a service desk where people actually have your back?We'reFirst Focus, Australia's #1 Managed Service...
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IT Service Desk Shift Lead
1 week ago
Pasig, Philippines H2 Software Consulting Services Inc. Full timeEnsure that the H2 team complies with the clients policies and procedures; a. HR Policies and procedures are followed. b. Data privacy policies and procedures are followed. c. Responsibilities are being performed. Keeping Manager and client of status/progress by preparing needed reports. Train new hires and ensure onboarding procedures are regularly updated....
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IT Service Desk Shift Lead
2 weeks ago
Pasig, Philippines H2 Software Consulting Services Inc. Full timeEnsure that the H2 team complies with the clients policies and procedures; a. HR Policies and procedures are followed. b. Data privacy policies and procedures are followed. c. Responsibilities are being performed. Keeping Manager and client of status/progress by preparing needed reports. Train new hires and ensure onboarding procedures are regularly updated....
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IT/ Service Desk Supervisor
3 days ago
Pasig, National Capital Region, Philippines Power Mac Center Full time ₱1,200,000 - ₱2,400,000 per yearI. SYSTEMS DEVELOPER SUPERVISORThis position serves as a lead specialist on one or more systems and is responsible for the entire life cycle of an application development from analysis, coding, testing, and documentation.Develop programming code and software modifications using appropriate languages and tools to provide responsive and innovative solutions,...
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Service Desk Supervisor
2 weeks ago
Pasig, National Capital Region, Philippines Power Mac Center Full time ₱900,000 - ₱1,200,000 per yearThe Service Desk Supervisor manages the daily operations of the Service Desk team, ensuring timely and efficient delivery of IT support services. This role oversees ticket handling, SLA compliance, and escalations while mentoring team members and driving process improvements. The position requires strong leadership, technical knowledge, and a commitment to...
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Service Desk Team Lead
6 days ago
Pasig, Philippines First Focus IT Full timeLet’s be honest. You’ve seen your share of chaos — users in panic mode, tickets multiplying like rabbits, and that one client who swears they “didn’t touch anything.” You stayed calm. You fixed it. You coached your team through it. Now, how about leading a service desk where people actually have your back? We’re First Focus , Australia’s #1...
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IT Service Desk Engineer
1 week ago
Pasig, National Capital Region, Philippines Acceligent Solution, Inc. Full time ₱600,000 - ₱800,000 per yearJOB DESCRIPTION FOR SERVICE DESK ENGINEERThe Company:Acceligent Solution Inc. is an Information and Communication Technology (ICT) integrator that has been providing comprehensive network infrastructure solutions and managed services to clients since 2014.The Service Desk Engineer Roles and Responsibilities:Provide technical support to end users via phone,...
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IT Service Desk Representative
1 week ago
Pasig, Philippines Insight Full timeInsight Pasig, National Capital Region, Philippines IT Service Desk Representative Insight Pasig, National Capital Region, Philippines The Service Desk Representative is responsible for support of all desktop hardware, software and telecommunications equipment. As a Service Desk Representative you are the front line in support of Insight Customers. In this...
