Solutions Engineer, SLED

About Us At Cloudflare, we are on a mission to help build a better Internet. Cloudflare runs one of the world’s largest networks that powers millions of websites and other Internet properties. We protect and accelerate Internet applications without hardware, software installation, or code changes. Cloudflare helps reduce spam and attacks while improving performance. Cloudflare has been recognized for culture and innovation. We hire the best people based on potential and support them throughout their time at Cloudflare. We are committed to building a diverse and inclusive team. Available Locations: Austin, TX What you’ll do as a Solutions Engineer You are the technical lynchpin through the entire sales cycle – pre-sales and account technical leadership. You will work with Public Sector prospects and customers to educate, empower, and ensure their success on the Cloudflare platform. Your technical expertise in Cloudflare’s global distributed network and technology will help you find best-fit solutions, train and onboard new customers via video-conference or in person, create documentation, and support the long-term technology strategy of the customer. As a Public Sector Solutions Engineer you will need strong technical knowledge of both on‑premise security and networking implementations and public cloud initiatives common to US Public Sector customers. You are the technical customer advocate within Cloudflare and will work with Sales, Product, Engineering, and Customer Support. What we look for in our Solutions Engineers Our Solutions Engineers come from a wide range of backgrounds and we value diverse experiences and genuine curiosity for our technology. You should be passionate about technology and able to explain complex concepts clearly. You are curious, collaborative, and willing to help the team succeed. Responsibilities Drive technical discussions and implementations within Cloudflare’s Public Sector Sales team to generate new business, expand existing business, and keep customers satisfied. Qualify prospect and customer use cases, discover technical requirements, lead demonstrations, identify and design solutions, and collaborate on proofs-of-concept (PoCs). Advise customers on technical best practices, implement Cloudflare products and features, and provide strategic guidance on an ongoing basis. Travel may be required for this territory (primarily SLED); majority of engagement is remote. Typical travel is 30-40% for meetings, conferences, and collaboration. Requirements Demonstrated understanding of internet technologies: OSI layers 1-7, routing TCP/UDP, DNS (authoritative and recursive), HTTP(S), SSL/TLS. Comfort with on‑premise infrastructure and networking configurations, including legacy systems or methodologies. Minimum 1-2 years of experience in a customer-facing sales or consulting role (not necessarily in tech). Technical curiosity and passion: stay up to date with Cloudflare products and industry trends. Focus on learning, teaching, collaboration, mentorship, and growth within the team and company. Strong project management, relationship-building, and EQ skills. Desired Understand the role of a firewall across L3, L4, and L7; interpret acronyms accurately. Comfort with command-line interfaces, RESTful APIs, and analyzing HTTP requests/responses. Undergraduate degree in Computer Science, Engineering, or related field (not strictly required). Foundational understanding of AI and ability to explore or build AI-driven capabilities to help customers adopt AI practically. Bonus Points Graduate degrees in relevant fields. Certifications such as Azure/AWS/GCP Architect, etc. More About You Ability to translate technical concepts for varied audiences, from engineers to IT managers and executives. Love for learning and teaching others through blogs, demos, and training sessions. Strong problem-solving skills and ability to identify which Cloudflare components solve a customer’s problem. Ability to manage projects, meet deadlines, and prioritize competing demands. What Makes Cloudflare Special? We’re a large-scale technology company with a focus on protecting the free and open Internet. Project Galileo : Since 2014, we’ve equipped journalism and civil society organizations with tools to defend against attacks at no cost. Athenian Project : In 2017, we created the Athenian Project to protect state and local governments and ensure reliable access to election information. 1.1.1.1 : We released a public DNS resolver to improve speed, security, and privacy, with a privacy commitment to not store client IP addresses or sell data. Sound like something you’d like to be part of? We’d love to hear from you This position may require access to information protected under U.S. export control laws. Any offer of employment may be conditioned on authorization to receive software or technology controlled under U.S. export laws without sponsorship. Cloudflare is proud to be an equal opportunity employer. We are committed to equal employment opportunity and value diversity and inclusiveness. All qualified applicants will be considered for employment regardless of race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, disability, or any other protected status. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities. If you require an accommodation to apply, please contact or mail to 101 Townsend St., San Francisco, CA 94107. #J-18808-Ljbffr