Virtual Care Coordinator

3 days ago

Eastern Manila District, Philippines Remote Raven Full time

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The Virtual Care Coordinator will serve as the primary point of contact for patients managing Diabetes and Fatty Liver Disease , ensuring high-quality care coordination, education, and follow-up. This role involves working closely with physicians, nurse practitioners, dietitians, and other members of the healthcare team to improve patient outcomes through proactive communication, monitoring, and engagement.

Key Responsibilities
  • Serve as the liaison between patients and the care team to coordinate treatment plans, lab tests, follow-ups, and referrals.
  • Provide education on disease management, lifestyle modifications, and medication adherence specific to Diabetes and Fatty Liver Disease .
  • Conduct virtual check-ins with patients to track progress, address barriers, and escalate clinical concerns to providers when needed.
  • Assist patients with appointment scheduling, lab/imaging reminders, and navigating healthcare systems.
  • Monitor and document patient-reported outcomes (blood sugar logs, weight tracking, dietary changes, etc.).
  • Identify high-risk patients and ensure timely interventions by coordinating with providers.
  • Support patient enrollment in care programs, including chronic care management (CCM) and remote patient monitoring (RPM).
  • Maintain accurate, HIPAA-compliant records in the electronic medical record (EMR).
  • Educate patients on nutrition, exercise, and healthy habits to support liver health and glycemic control.
  • Collaborate with insurance/billing teams to ensure program compliance and assist with care-related documentation.
Qualifications
  • Required:
  • Experience in patient care coordination, nursing, medical assisting, case management, or related healthcare field.
  • Strong knowledge of Diabetes management and awareness of Fatty Liver Disease (NAFLD/NASH) .
  • Excellent communication skills with the ability to explain medical concepts in plain language.
  • Proficiency in telehealth platforms, EMR systems, and virtual communication tools.
  • Strong organizational and multitasking skills.
  • Preferred:
  • Certification as a Medical Assistant, Licensed Practical Nurse (LPN), Registered Nurse (RN), or Certified Diabetes Care and Education Specialist (CDCES).
  • Prior experience in chronic care management or remote patient monitoring.
  • Bilingual language skills (depending on patient population).
Core Competencies
  • Patient-centered communication and empathy.
  • Ability to engage patients virtually and build strong therapeutic relationships.
  • Critical thinking and problem-solving skills.
  • Strong follow-up and accountability in coordinating care.
  • Cultural sensitivity and adaptability.
  • Patient engagement and satisfaction scores.
  • Reduction in missed appointments and hospital readmissions.
  • Improvement in patient clinical indicators (e.g., HbA1c levels, liver function tests, BMI).
  • Compliance with CCM/RPM documentation standards.
Details
  • Seniority level: Associate
  • Employment type: Full-time
  • Job function: Health Care Provider
  • Industries: Hospitals and Health Care
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