Support Specialist

Overview Support Specialist - Customer Experience Excellence Transform Customer Service with AI Innovation | USD $6/hour | Remote (Philippines) Ready to Pioneer the Future of Customer Support? Join our dynamic team as a Support Specialist where you'll revolutionize customer service using cutting-edge AI technology. This remote opportunity offers the perfect blend of customer interaction, technical innovation, and professional growth. Competitive Rate: USD $6 per hour Location: Remote/Virtual (Philippines) Schedule: Full-time, Australian Eastern Standard Time Responsibilities Deliver exceptional service to both external customers and internal teams Transform every interaction into a growth opportunity Provide expert technical support and product recommendations Act as the vital bridge between customers and our lighting solutions AI-Powered Innovation Generate Professional Documents: Create quotes, proposals, and technical specs using AI tools Automate Processes: Identify and streamline repetitive tasks for maximum efficiency Quality Assurance: Review and optimize AI-generated content for accuracy and brand alignment Template Development: Build and maintain document libraries for various stakeholder needs Order & Quote Management Process quotes and orders with lightning-fast turnaround times Coordinate shipments and keep all stakeholders informed Optimize inventory readiness to maximize sales opportunities Handle returns, warranties, and technical support requests Qualifications & Skills 1+ years customer service, retail, or call center experience 6+ months hands-on experience with AI tools (ChatGPT, Claude, Gemini) Track record of exceeding KPIs in fast-paced environments Core Skills Exceptional Customer Service: Natural ability to create positive experiences AI Proficiency: Demonstrated success with AI content generation and process optimization Detail-Oriented: Meticulous accuracy in all interactions and transactions Adaptable: Thrives in changing environments and embraces new technology Solution-Focused: Can-do attitude with creative problem-solving skills Technical Requirements Proficient in Microsoft Office Suite and Google Workspace Experience with CRM systems and ticketing platforms Advanced AI tool competency with prompt engineering skills Understanding of Quote-to-Invoice processes Success Metrics Response Time: Meet SLA targets consistently Quality Standards: 95%+ accuracy rate for AI-generated documents Customer Satisfaction: High ratings from both external customers and internal teams Innovation Impact: Measurable time savings through AI implementation Order Accuracy: 99%+ accuracy rate with zero compliance issues Tools You'll Master Communication: Slack, Gmail, Google Drive AI Arsenal: ChatGPT, Claude, Gemini, and cutting-edge document automation tools What We Offer Cutting-Edge Technology: Access to premium AI tools and continuous learning Remote Flexibility: Work from home with stable Australian business hours Direct Impact: Shape customer experience and drive business growth Innovation Culture: Collaborative environment focused on breakthrough solutions Your Ideal Profile You're energized by complex challenges and excel at building relationships with diverse stakeholders. You see change as opportunity, maintain composure under pressure, and are passionate about leveraging AI to transform customer service. You're committed to ethical AI usage and skilled at adapting your communication style for different audiences. Bonuses International customer service experience Cross-functional collaboration within organizations Portfolio of AI-assisted documentation improvements Experience serving different audience types with varying confidentiality levels Equal opportunity employer committed to diversity and inclusion. Expiring Status — #J-18808-Ljbffr