E-Commerce Sales Support Specialist

3 weeks ago

Caloocan, Philippines TalentPop App Full time

Overview Join TalentPop App as an E-Commerce Sales Support Specialist. At TalentPop App, we’re redefining the way e-commerce brands connect with their customers, partnering with fast-growing online businesses to provide top-tier customer service and sales support that enhances every step of the buyer’s journey. If you’re someone who turns questions into solutions, problems into opportunities, and conversations into conversions — this role is for you. We’re looking for a skilled and motivated E-Commerce Sales Support Specialist who is passionate about helping people and driven to support sales efforts and maximize customer satisfaction. If you’re ready to grow with a fun, fast-paced remote team, keep reading — we’d love to have you onboard What You’ll Do Customer Assistance: Provide friendly and efficient support via phone, live chat, email, and SMS for inquiries related to products, orders, returns, and refunds. Product Recommendations: Assist customers with making confident shopping decisions through personalized suggestions and detailed product knowledge. Order Management: Monitor, update, and resolve order-related concerns with speed and accuracy. Sales Support: Identify upselling and cross-selling opportunities to help boost revenue and improve the customer experience. Customer Insights: Keep detailed records of customer interactions and feedback to inform internal improvements. Team Collaboration: Communicate insights and customer trends with the internal team to continually optimize the support process. What We’re Looking For 1+ year of remote/online experience in e-commerce, customer service, or sales support. Excellent communication skills — both written and verbal. Experience with Shopify, Gorgias, Zendesk, or other CRM platforms is a plus. Ability to stay calm and resourceful when handling customer concerns. Strong attention to detail and organizational skills. Self-motivated and comfortable working in a remote, fast-paced environment. Technical Requirements A personal PC or laptop with an i5 processor or higher. A stable internet connection with a minimum of 15 Mbps upload and download speeds. A quiet, professional workspace for calls. Why Join TalentPop App? Earn commissions and enjoy annual performance-based increases. Paid time off to rest and recharge. HMO health coverage or a monthly health stipend to keep you protected. Performance and recognition bonuses to celebrate your wins. 100% permanent work-from-home setup — no commute needed Supportive, friendly team culture with real opportunities for career growth. When applying, use application code: BCS Ready to turn your passion for e-commerce and customer care into a rewarding career? Join TalentPop App today and help us create amazing online shopping experiences, one conversation at a time. EEO statement : TalentPop App is an equal opportunity employer. We encourage applicants from all backgrounds to apply. #J-18808-Ljbffr

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