Customer Relationship Management Manager

6 days ago

Quezon City, Philippines Get Hooked 360, Inc. Full time
Customer Relationship Management Manager Customer Relationship Management Manager

At Get Hooked 360 , we don’t just manage conversations—we create meaningful customer experiences. We’re looking for a CRM Manager to lead our team of Community Managers and Customer Engagement Associates in handling inquiries, building relationships, and turning feedback into insights that shape campaigns for top brands.

This is a leadership role where you’ll balance people management, process optimization, and data-driven strategy . If you’re excited by the challenge of leading a growing team, ensuring seamless customer experiences, and bringing customer voices into brand decisions, this role is for you.

What You’ll Do

Lead & Inspire the Team

  • Manage and coach a team handling customer and lead inquiries across social media, websites, and messaging apps.
  • Ensure inquiries are resolved within SLAs/TATs while maintaining accuracy, tone, and client alignment.
  • Support the career growth of team members through coaching, mentoring, and training.

Optimize Operations & Workflows

  • Streamline inquiry resolution processes, escalation protocols, and routing efficiency.
  • Forecast inquiry volumes, support shift planning, and ensure coverage during peak campaigns.
  • Collaborate with Operations and QA teams to ensure quality, compliance, and continuous improvement.

Deliver Insights & Reports

  • Monitor and report on KPIs (response time, resolution rate, SLA adherence, inquiry volume).
  • Oversee sentiment analysis & social listening reports to capture customer perceptions and emerging concerns.
  • Translate insights into actionable recommendations for marketing and campaign teams.

Manage Tools & Knowledge Resources

  • Operate and optimize CRM platforms (Zendesk, HubSpot, Sprout, Brandwatch, etc.).
  • Maintain a knowledge base/FAQ repository to support team accuracy and efficiency.
  • Ensure data tagging consistency, reporting hygiene, and system improvements.

Drive Client Alignment

  • Act as a point of contact (with the Head of CRM) for client-side concerns related to inquiry handling and customer insights.
  • Present inquiry data, sentiment reports, and customer feedback in client meetings.
  • Work with PR, Media, and Account teams to close the loop on customer-driven improvements.

What We’re Looking For

  • Bachelor’s degree in Marketing, Business, Communications, or related field.
  • 3–5 years of CRM, customer experience, or digital community management experience.
  • Proven track record of leading teams and delivering on SLAs/operational metrics.
  • Proficiency with CRM and social listening tools (Zendesk, HubSpot, Sprout, Brandwatch, etc.).
  • Strong analytical skills, comfortable with reporting, data visualization, and deriving insights.
  • Excellent communicator who can balance empathy with professionalism.
  • Flexible, collaborative, and able to thrive in a fast-paced, client-facing environment.

Nice to Have

  • Experience in B2C or subscription-driven industries.
  • Background in campaign management or marketing analytics.
Seniority level
  • Seniority level Mid-Senior level
Employment type
  • Employment type Full-time
Job function
  • Job function Customer Service and Management
  • Industries Marketing Services, Public Relations and Communications Services, and Advertising Services

Referrals increase your chances of interviewing at Get Hooked 360, Inc. by 2x

Get notified about new Customer Relationship Management Manager jobs in Quezon City, National Capital Region, Philippines .

Manila, National Capital Region, Philippines 2 weeks ago

Associate Customer Success Director - Philippine-based

Muntinlupa City, National Capital Region, Philippines 2 days ago

National Capital Region, Philippines 2 weeks ago

Pasay, National Capital Region, Philippines 1 day ago

Taguig, National Capital Region, Philippines 3 days ago

Taguig, National Capital Region, Philippines 3 days ago

Operations Manager (Customer Service /Sales/BPO)

Taguig, National Capital Region, Philippines 3 months ago

Taguig, National Capital Region, Philippines 1 week ago

Taguig, National Capital Region, Philippines 4 days ago

Quezon City, National Capital Region, Philippines 1 week ago

Taguig, National Capital Region, Philippines 2 weeks ago

Taguig, National Capital Region, Philippines 4 months ago

Manila, National Capital Region, Philippines 2 weeks ago

Relationship Manager, Optus Enterprise & Mid-Market

Taguig, National Capital Region, Philippines 4 days ago

Manila, National Capital Region, Philippines 1 week ago

Makati, National Capital Region, Philippines 1 week ago

Account Manager I – Client Billing Operations (Inquiry Management Team) (Commercial & Investment Bank)

Manila, National Capital Region, Philippines 1 week ago

Team Manager, Groups and Meetings Global Account

Makati, National Capital Region, Philippines 2 weeks ago

Makati, National Capital Region, Philippines 1 month ago

Senior Training Manager (Insurance Account)

Quezon City, National Capital Region, Philippines 1 week ago

Senior Operations Manager for a Financial Account in Quezon City

Quezon City, National Capital Region, Philippines 3 weeks ago

Taguig, National Capital Region, Philippines 6 days ago

Junior Business Analyst / Product Owner - CRM System

Taguig, National Capital Region, Philippines 3 weeks ago

Pasay, National Capital Region, Philippines 3 weeks ago

Alibaba Cloud Intelligence-Senior Business Development Manager-Business Development & Key Account Management

Manila, National Capital Region, Philippines 4 days ago

Clinical Operations Manager - Health Insurance Account - BRIDGETOWNE (URGENT)

Quezon City, National Capital Region, Philippines 4 days ago

Quezon City, National Capital Region, Philippines 1 month ago

Sales Operations Specialist (Salesforce CPQ and CRM)

Manila, National Capital Region, Philippines 1 week ago

Senior Operations Manager (Financial Account)

Quezon City, National Capital Region, Philippines 3 weeks ago

National Capital Region, Philippines 3 weeks ago

Pasig, National Capital Region, Philippines 2 weeks ago

Taguig, National Capital Region, Philippines 2 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

  • Customer Relationship Manager

    6 days ago

    Quezon City, Philippines Globe Telecom, Inc. Full time

    Customer Relationship Manager page is loadedCustomer Relationship Manager Apply locations Quezon City time type Full time posted on Posted Yesterday time left to apply End Date: September 30, 2025 (30+ days left to apply) job requisition id R At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion...

  • Customer Relationship Management Professional

    2 weeks ago

    Quezon City, National Capital Region, Philippines beBeeService Full time ₱650,000 - ₱850,000

    Job OverviewWe are seeking a Service Delivery Specialist to provide ongoing customer support and relationship management for our global device lifecycle programs.This role will act as the customer’s advocate, fielding support questions, resolving issues, and coordinating with internal teams to ensure a seamless service delivery. Key...

  • Relationship Manager

    6 days ago

    Quezon City, Philippines Versa Innovations Corp. Full time

    On-site - Quezon 1-3 Yrs Exp Bachelor Full-time Job Description Employee Recognition and Rewards Performance Bonus, Employee of the Month Award, Employee Recognition Program, Incentives Government Mandated Benefits 13th Month Pay, Employee Loan Insurance Health & Wellness Life Insurance, HMO Others Company Social Events, Office Parties Company...

  • Customer Relationship Manager

    2 weeks ago

    Cebu City, Central Visayas, Philippines beBeeAccount Full time $51,758 - $104,117

    Job OverviewThe Client Operations Analyst plays a crucial role in managing customer relationships and ensuring timely billings.Key Responsibilities:Collaborate with the Client Operations Lead to oversee all account needs related to recurring maintenance and support.Manage monthly, quarterly, semi-annual, and annual billings by working closely with customers...

  • Customer Relationship Manager

    2 weeks ago

    Mandaluyong City, National Capital Region, Philippines beBeeRelationship Full time $50,000 - $65,000

    Job SummaryThis role oversees the development of customer relationships, ensuring high levels of client satisfaction and trust. It facilitates the transition of customers from sales and implementation into the support phase.Key ResponsibilitiesEfficient case management and inquiry resolutionMonitoring and maintenance of Salesforce accountsProactive...

  • Customer Relationship Manager

    2 weeks ago

    Tarlac City, Central Luzon, Philippines beBeeLeadership Full time ₱2,000,000 - ₱2,500,000

    Leadership and Team ManagementThe ideal candidate will have a strong grasp of leadership principles, including guiding teams, optimizing performance, and fostering customer relationships. As a leader in our organization, you will play a crucial role in driving revenue generation and customer satisfaction.This is an exciting opportunity for someone who wants...

  • Customer Relationship Manager

    6 days ago

    Cebu City, Philippines Globe Telecom, Inc. Full time

    Customer Relationship Manager page is loadedCustomer Relationship Manager Apply locations 25F The Globe Tower time type Full time posted on Posted 9 Days Ago time left to apply End Date: September 30, 2025 (30+ days left to apply) job requisition id R At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of...

  • Customer Relationship Manager

    2 weeks ago

    Quezon City, National Capital Region, Philippines beBeeCustomerSuccess Full time $61,250 - $130,000

    Serving as the primary point of contact for our customers, you will champion their needs and share in-depth knowledge of our products to deliver innovative solutions and drive success. Our customer-centric approach is centered around ensuring every user can effectively utilize our offerings.As a key member of our Customer Success team, you will build strong...

  • Head of Customer Relationship Management

    1 week ago

    Quezon City, Philippines Get Hooked 360, Inc. Full time

    Head of Customer Relationship Management Head of Customer Relationship Management Get AI-powered advice on this job and more exclusive features. At Get Hooked 360 , we believe brands win when they build meaningful connections with their communities. We are seeking a Head of CRM & Community to lead our growing Customer Experience Group (CXG), which oversees...

  • Customer Relationship Manager

    2 weeks ago

    Tarlac City, Central Luzon, Philippines beBeeCustomerSuccess Full time ₱5,000 - ₱8,000

    About Our Customer Success RoleOur company is the leading provider of AI-powered customer communications platforms, transforming business conversations and elevating each one with real-time insights and automation.We believe that every conversation matters and are dedicated to driving process improvements.Your Key ResponsibilitiesAs a key member of our team,...