SME - HR Operations

JLL empowers you to shape a brighter way .

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

The Global Mobility Team is the ultimate cross-functional team. Every day we work with key stakeholders across the organization to ensure we are able to bring the best talent into different locations. We also liaise with our immigration, tax and relocation vendor to ensure they are meeting their SLAs and that each case is handled with the care and consistency in line with our policies. We focus on guiding JLL employees as they navigate moving themselves and their families across borders in the most efficient and compliant way.

Reporting to the Director, Global Mobility, this role manages the administration of global immigration matters for new hires and existing employees. Works in close partnership with the global mobility team and mobility providers in the development, implementation, and execution of our immigration policies.

• Provide immigration support to employees, consultation to managers, and case management in connection with external immigration vendor.
• Work closely with HR teams in EMEA, APAC, and AMER to effectively coordinate all aspects of employment sponsored immigration applications.
• Run regular reports from our internal HRIS system to track visa expiration dates across all global regions.
• Manage end to end immigration process for global new hires and visa renewals.
• Serve as primary point of contact for employees regarding all immigration renewal matters, proactively communicate updates with internal stakeholders, and resolve issues in a timely and sensitive manner.
• Coordinate with our external vendor to initiate new immigration cases as appropriate.
• Ensure compliance for leavers so that our external vendor can report cancellations to authorities.
• Ensures any exceptions to the global immigration policy can be looked at and reviewed.
• Monitor our email and ticketing system and triage incoming queries.
• Review and audit immigration compliance documents.
• Assist in the development and implementation of company policies and procedures.
• May perform other duties as assigned including special projects and other Global Mobility administrative responsibilities.

• BA/BS degree or equivalent practical experience
• At least 2+ years of global immigration work experience, ideally in-house or consultancy
• Knowledge of US immigration processes and matters is a plus
• Excellent organizational skills and attention to detail
• Project management knowledge
• Strong skills in Microsoft Excel and PowerPoint would be an asset
• Excellent interpersonal and communication skills, and a team player mindset
• Fluent written and verbal English

On-site – Taguig, Philippines

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you is for processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep it for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view the Candidate Privacy Statement. For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here. Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page.