Quality Team Lead

1 day ago


Cebu City, Central Visayas, Philippines Nezda Global Full time
Overview

Nezda is actively looking for Quality Team Lead.

Qualifications
  • With 2 to 3 years of experience in quality assurance in BPO setup
  • Experience as QA Team Lead
  • Six Sigma Green Belt certified or trained resource with domain experience is an advantage
  • Excellent communication skills in English
  • Good knowledge of Audit and Evaluation function
Job Description
  • Supervise a group of quality evaluators.
  • Working with all stakeholders to ensure that the quality metrics are reviewed, closed, and agreed upon.
  • Make the QA team aware of the Quality matrix and resolve all the queries.
  • Responsible for coaching and developing quality evaluators to improve process and transaction monitoring.
  • Responsible for regular audits and quality checks of all transaction to ensure that it complies with pre-set standards and policies.
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