Quality Analyst Team Lead

We are looking for a Quality Analyst to work in our Cebu office who will go beyond call monitoring — someone who can design and implement scalable QA frameworks, create performance dashboards, and work closely with operations and training to elevate agent performance and customer satisfaction.Quality Monitoring & AssessmentMonitor voice, email, and chat...

The Team Supervisor/Lead will oversee a team of analysts and senior analysts within the process function. The ideal candidate should display a strong commitment to providing excellent service when interacting with clients, process stakeholders, and operations team members. Additionally, the Team Lead will address questions from their team regarding loan...

The Team Supervisor/Lead will oversee a team of analysts and senior analysts within the process function. The ideal candidate should display a strong commitment to providing excellent service when interacting with clients, process stakeholders, and operations team members. Additionally, the Team Lead will address questions from their team regarding loan...

The Team Supervisor/Lead will oversee a team of analysts and senior analysts within the process function. The ideal candidate should display a strong commitment to providing excellent service when interacting with clients, process stakeholders, and operations team members. Additionally, the Team Lead will address questions from their team regarding loan...

OverviewNezda is actively looking for Quality Team Lead.QualificationsWith 2 to 3 years of experience in quality assurance in BPO setupExperience as QA Team LeadSix Sigma Green Belt certified or trained resource with domain experience is an advantageExcellent communication skills in EnglishGood knowledge of Audit and Evaluation functionJob...

Overview Nezda is actively looking for Quality Team Lead. Qualifications With 2 to 3 years of experience in quality assurance in BPO setup Experience as QA Team Lead Six Sigma Green Belt certified or trained resource with domain experience is an advantage Excellent communication skills in English Good knowledge of Audit and Evaluation function Job...

The Team Lead will manage a team of analysts and senior analysts, ensuring smooth operations and excellent client service. The role includes guiding the team on loan procedures and supporting their overall performance.Key Responsibilities:Lead a team of 12–20 associates.Monitor daily production, share updates, and provide quality and productivity...

Key Responsibilities:Perform day-to-day QA evaluations and all related processes, ensuring alignment with quality standards and business goals. Act as backup for the QA Manager for Business Continuity purposes. Deliver insights and process recommendations based on QA findings; work closely with Operations to communicate trends and corrective actions. Support...

Find your next challenge as a senior-level Data Analyst team Manager.Join us in Cebu City to lead high-performing teams and drive business growth through data-driven insights.About the RoleThis is a full-time, onsite opportunity at our Cebu/Baybay site. As a Data Analyst team Manager, you will be responsible for managing, organizing, and driving the...

Position: Quality Analyst - Retail (Cebu) | OnsiteAccount Type: Retail Start Date: August 15 Support Type: Voice Support Work Arrangement: Fully Onsite in Cebu Shift Schedule & Rest Days: 24/7 coverage Educational Requirement: Undergraduate or college graduate Work Experience:Minimum of 2 years as a QA Analyst within a BPO environment, preferably in...