Service Delivery Manager
5 days ago
Overview As a Service Delivery Manager, the ideal candidate will be responsible for leading our technical support teams in providing excellent customer service and resolving all technical issues. This person should have a solid technical background combined with customer service expertise. A problem-solving attitude with an ability to motivate an engineering team to achieve specific goals are essential skills to perform well in this position. Ultimately, you should be able to ensure high quality technical support and increase client satisfaction. Must work from office 2x per week. Primary Responsibilities Motivate and coach individual contributors to achieve departmental goals and drive excellent and consistent customer service Manage Thrive’s regional managed services team from a customer service, technical and career development perspective Ensure managed services team is working toward departmental goals in the most efficient and effective manner Ensure managed services team meets or exceeds all service level agreements from Email, Phone, Event, Incident, Problem, and Change Management processes Conduct annual performance reviews for all managed services direct reports Uphold procedural requirements related but not limited to: prioritization, communication, documentation, escalations Continually follow best practices through the entire technical support process Follow up with customers to identify areas of improvement and provide customer feedback to the appropriate internal teams and management Escalation point for managed services, customer service and technical issues Ability to adjust priorities and balance responsibilities in a fast-paced environment Available to work outside of standard hours when necessary or as part of on call rotation if applicable Other duties as required Qualifications Bachelor’s Degree in Information Technology or related discipline preferred, or equivalent combination of education and relevant work experience 3-5 years of managerial experience; call center or managed services experience preferred Technical subject matter expert on MSP products as they relate to Thrive’s service catalog Experience managing complex projects, clients, partners, and organizations ITIL certification and practice preferred Proven experience managing remote resources and large teams Strong written and verbal communication skills #J-18808-Ljbffr
-
Service Delivery Manager
5 days ago
Morong, Philippines Storagepipe, a THRIVE Company Full timeService Delivery Manager Location: Clark Freeport and Special Economic Zone, Central Luzon, Philippines About Thrive Thrive is an innovative technology solutions provider focused on Cyber Security, Microsoft/Office 365, Hybrid Cloud, Global Network Management, Disaster Recovery, and traditional Managed Services. We foster a culture that values engineering...
-
Service Delivery Manager
5 days ago
Morong, Philippines Thrive Full timeThrive Clark Freeport and Special Economic Zone, Central Luzon, Philippines Service Delivery Manager Thrive Clark Freeport and Special Economic Zone, Central Luzon, Philippines About Thrive Thrive is an innovative technology solutions provider focused on Cyber Security, Microsoft/Office 365, Hybrid Cloud, Global Network Management, Disaster Recovery, and...
-
Platform Services Manager
6 days ago
Morong, Philippines InfoHedge Technologies LLC Full time1 day ago Be among the first 25 applicants About Us Thrive is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services. Our corporate culture, engineering talent, customer‑centric approach, and focus upon “next generation” services help us stand out amongst our peers. Thrive...
-
Platform Services Manager
3 days ago
Morong, Philippines Thrive Full timeOverview Thrive Clark Freeport and Special Economic Zone, Central Luzon, Philippines Platform Services Manager - Patching About Thrive Thrive is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services. Our corporate culture, engineering talent, customer-centric approach, and...
-
Service Coordinator
3 weeks ago
Morong, Philippines Beepo Full timeBeepo Clark Freeport and Special Economic Zone, Central Luzon, Philippines Position AU Maintenance Support Coordinator — Location: Central Luzon — Work setup: Onsite | Day Shift What’s in it for you Competitive Total Rewards (Compensation, Allowance, HMO, and Paid Time Off) Employee Referral Program Your Role As an AU Maintenance Support Coordinator,...
-
Service Manager SME, Biratnagar
2 weeks ago
Morong, Philippines Standard Chartered Full timeJob Summary As the Service Manager SME in Biratnagar, you will play a critical role in managing and enhancing the experience of our small and medium enterprise clients. This position involves overseeing service delivery and ensuring that client needs are anticipated and met with professionalism, efficiency, and innovation. Your responsibilities will include...
-
Housekeeping Manager
4 weeks ago
Morong, Philippines Hann Resorts Full timeHann Resorts Clark Freeport and Special Economic Zone, Central Luzon, Philippines Overview Hann Resorts is Pampanga’s first fully integrated luxury resort, located in Clark Freeport Zone, Philippines. The resort offers the largest Las Vegas-style gaming space in Clark, featuring over 800 slot machines, 91 gaming tables, and 44 electronic table games....
-
Platform Services Manager
6 days ago
Morong, Philippines Storagepipe, a THRIVE Company Full timeBe among the first 25 applicants About Us Thrive is a rapidly growing technology solutions provider focusing on Cloud, Cyber Security, Networking, Disaster Recovery, and Managed Services. Our corporate culture, engineering talent, customer‑centric approach, and focus on next‑generation services help us stand out among our peers. Thrive is looking for...
-
Technical Services Specialist
3 weeks ago
Morong, Philippines ConnectWise Full timeConnectWise is an industry and Global leading software company with over 3,000 colleagues in North America, EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers, our suite helps over 45,000 of our partners manage their businesses better, sell more efficiently, automate service delivery, and remotely...
-
Team Manager
1 week ago
Morong, Philippines Sutherland Full timeTeam Manager - Telco - Clark Sutherland Clark Freeport and Special Economic Zone, Central Luzon, Philippines About Sutherland Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise. We work with iconic brands worldwide. We bring them a unique...
