Platform Services Manager

6 days ago


Morong, Philippines Storagepipe, a THRIVE Company Full time

Be among the first 25 applicants About Us Thrive is a rapidly growing technology solutions provider focusing on Cloud, Cyber Security, Networking, Disaster Recovery, and Managed Services. Our corporate culture, engineering talent, customer‑centric approach, and focus on next‑generation services help us stand out among our peers. Thrive is looking for individuals who view their weekdays as part of a career, not just a job. If you’re attracted to a "work hard, play hard" environment and seek guidance, training, and experience necessary to build a lucrative career, welcome to THRIVE. Position Overview This position offers you the opportunity to join our rapidly growing organization. We’re looking for a customer‑ and team‑oriented leader to support the Thrive Patching team. Essential Duties and Responsibilities Lead a group of highly motivated engineers. Maintain a high‑level understanding of OS and third‑party patching. Create and present monthly/weekly reports and KPIs. Work with complex customer requirements to support their unique business needs and ensure compliance with security standards. Conduct reviews with team members and hold weekly team meetings. Provide weekly feedback on team performance and opportunities for improvement. Support upgrade initiatives and establish upgrade paths. Collaborate with management to better utilize platforms. Understand the criticality of each platform’s service. Develop and update the Disaster Recovery plan for assigned platforms. Perform performance reporting through data analysis for platforms owned by the Platform Services team. Be available to work outside of standard hours when necessary or as part of an on‑call rotation if applicable. Other duties as required. Qualifications Bachelor’s Degree in Information Technology or related discipline preferred, or equivalent combination of education and relevant work experience. 5–10 years of enterprise patching experience. 3–5 years of Kaseya experience and Kaseya certification. 3–5 years of management experience in an MSP environment. Technical subject‑matter expert on MSP products related to Thrive’s service catalog. Strong written and verbal communication skills. Attention to detail and focus on adherence to SOPs. Seniority Level Mid‑Senior level Employment Type Full‑time Job Function Other Industries IT Services and IT Consulting #J-18808-Ljbffr



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