Operations Specialist – Middle Office

Marsh Taguig, National Capital Region, Philippines

Overview

Join to apply for the Operations Specialist – Middle Office role at Marsh . This role is based in the Philippines and is a hybrid role with a requirement of working at least three days a week in the office.

Responsibilities

• Provide support to Client Executives and Brokers; facilitate placement of policies and deliver excellent client service for the businesses.
• Help achieve internal targets including error reduction, quality checking, and processing.
• Client On-Boarding: arrange for new clients to be set up on our systems, monitor onboarding/due diligence of clients, intermediaries, and markets. Liaise with country business teams.
• Assist CEs and brokers to set up and manage placements in the broking system; file appropriate documentation (covering BOR, ToE, etc.) in the broking system.
• Assist country business teams with updating / monitoring of MPower.

Placement

• Prepare quotes, contracts, agreements and bids; EOIs and LOUs as requested, adapting based on client information and input from the CE/Broking teams.
• Prepare endorsements to include Loss Payee, Adjustments and Profit Commissions.
• Review renewal reports 90 days ahead of the renewal date; ensure documents are accurate and ready to proceed with the renewal (endorsements included where applicable).
• Review risks being renewed and verify the relevant premium has been paid to insurers.
• Support the placement of insurance contracts through necessary digital platforms.
• Maintain appropriate records of negotiations/communications with clients and insurers in the broking system.
• Issue Confirmation letters where applicable; prepare tax schedules as needed.
• Review documentation for content accuracy in line with internal procedures, compliance standards and regulatory guidelines.

Policy Servicing

• Monitor and manage workflow; coordinate the flow of business into policy servicing teams.
• Provide clear direction to Policy Servicing Teams via the Work Request Form (WRF).
• Respond to queries from operation teams and manage them to close in a timely manner.
• Ensure timely authorization and distribution of documentation, debit notes, invoices and evidence of cover.
• Develop and sustain productive working relationships with CE/Broker and policy servicing teams.
• Assist with Fiduciary related queries when required; manage queries between policy servicing teams and Middle Office.
• Liaise with insurers and clients where required.

What you need to have

• Excellent organizational skills
• Interpersonal skills – includes country business teams, clients and insurers
• Ability to work under pressure

What makes you stand out

• Client executive experience or underwriting support experience

Why join our team

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables a range of career opportunities, as well as benefits and rewards to enhance well-being.

Marsh, a business of Marsh McLennan (NYSE: MMC), is the world’s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses. For more information, visit marsh.com, or follow on LinkedIn and X.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnicity, gender identity, nationality, parental status, and other characteristics protected by applicable law. We are committed to hybrid work, with a mix of remote and in-office work. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week.

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