Operations Specialist – Middle Office(Power

Overview

Operations Specialist – Middle Office (Power & Construction) – Marsh, Taguig, National Capital Region, Philippines. This is a hybrid role requiring at least three days per week in the office.

We are seeking a talented individual to join our Placement team at Marsh. This role will be based in the Philippines.

• Client On-Boarding: Arrange for new clients to be set up on our systems, monitor progress of onboarding/due diligence of clients, intermediaries, and markets. Liaison with country business teams.
• Assist CEs and brokers to set up and manage the placement in the broking system.
• File appropriate documentation (covering BOR, ToE etc.) in the broking system.
• Assist country business teams with updating / monitoring of MPower.
• Placement: Prepare quotes, contracts, agreements and bids. EOIs and LOUs (where requested) using our document templates and adapt these based on information received from our clients and input from the CE/Broking teams.
• Endorsement preparation to include Loss Payee, Adjustments and Profit Commissions.
• Review renewal reports prepared by the Pre-Renewal Team and identify any risks that are not required, 90 days ahead of the renewal date. Work with the CE to ensure documents are accurate and ready to proceed with the renewal (endorsements included where applicable).
• Review risks being renewed and verify the relevant premium has been paid to insurers.
• Support the placement of insurance contracts through specific digital platforms where necessary.
• Maintain appropriate records of negotiations/communications with clients and insurers in the broking system.
• Issuance of Confirmation letters where applicable.
• Preparation of tax schedules where necessary.
• Review and check all documentation for content accuracy in accordance with internal procedures, compliance standards and regulatory guidelines.

• Policy Servicing: Monitor and manage workflow, coordinate the flow of business into policy servicing teams.
• Provide clear direction to Policy Servicing Teams through the Work Request Form (WRF).
• Review and respond to queries from operation teams and manage to close in a timely manner.
• Ensure timely authorization of documentation and distribution to markets/client (debit notes, invoices and evidence of cover).
• Develop and sustain productive working relationships with CE/Broker and policy servicing teams.
• Assist with Fiduciary-related queries where required.
• Resolve queries between policy servicing teams and Middle Office; liaise with Insurers and Clients where required.

• What you need to have: Excellent organizational skills; strong interpersonal skills with country business teams, clients and insurers; ability to work under pressure.

• What makes you stand out: Client executive experience or underwriting support experience.

• Why join our team: We support professional development, offer interesting work and provide a supportive leadership culture. We foster a vibrant and inclusive environment with opportunities to make an impact for colleagues, clients and communities. Our scale provides a range of career opportunities, benefits and rewards to support well-being.

Marsh, a business of Marsh McLennan (NYSE: MMC), is the world’s top insurance broker and risk advisor. Marsh McLennan operates across 130 countries with four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. For more information, visit marsh.com, or follow on LinkedIn and X. Marsh McLennan is committed to diversity, inclusion and hybrid work. All colleagues are expected to be in the local office or working onsite with clients at least three days per week. An anchor day may be identified by office-based teams.