EVP of Operations

3 weeks ago

Metro Manila Philippines TASQ Staffing Solutions Full time

Overview

Executive Vice-President for Operations / Country Leader for the Philippines and India

Qualifications
  • Bachelor's/Post-grad in Management
  • Experience: 15 to 20 Years of relevant experience, ideally as an EVP/CM/VP.
  • Strong and hands-on experience in BPO Operations with experience in managing the whole operations of PH with at least 7000 FTEs
  • Extensive experience in managing healthcare operations within a call center/BPO environment (non-clinical, non-RCM)
  • Solid P&L acumen
  • PH Locations : QC, Ortigas & BGC
  • Open to local talent or Indian expats in PH; also considering India-based candidates willing to travel to the Philippines as needed.
  • Must have experience with healthcare-related verticals
Attributes & Attitude
  • Good understanding of business cycles, budgeting & financial management
  • Customer Focus & Enabling people performance
  • Ability to understand financial statements and perform elementary financial analysis
  • Align individual goals to Organizational Goals
  • Ability to manage multiple complex projects simultaneously
Summary

The EVP ensures the smooth functioning of the processes and compliance with procedures and policy guidelines. Leads the team of Operations Heads into operational growth and maximization of revenue; manages the processes as per client requirements and ascertains timely delivery of SLAs; supports future clients /new processes.

Primary Accountabilities
  • Develop strategic & tactical plans to identify, analyze, and efficiently respond to client needs, emerging trends, and best practices
  • Ability to manage a multicultural team
  • Build & execute growth plans for accounts to achieve revenue
  • Ensure Service Level Agreements (SLAs) for the process are met as agreed with clients
  • Classify causes for non-achievement of SLAs, develop solutions, and execute them
  • Supervise the performance of processes every week/month and discuss the same with clients
  • Develop & leverage client relationships to maximize bottom-line results
  • Establish & develop strategies to achieve operational growth as per organizational directives to maximize profitability and client satisfaction
  • Develop short- and long-term strategic business goals
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