Professional Application Consultant

Overview

Founded in 1994 and headquartered in Switzerland, ERNI is a leading Software Development company with over 800 employees worldwide. Specializing in IT and software engineering, we drive innovation in process and technology. Our first service center in Asia Pacific, located in Metro Manila (Mandaluyong), supports clients across Europe, APAC, the Philippines, and the USA. As we continue to grow, we\'re looking for passionate and motivated individuals to join our team.

Why ERNI is the Perfect Place for You:

•International Exposure: Work with global clients on cutting-edge projects.

•Inclusive Culture: Thrive in a collaborative and diverse work environment.

•Career Development: Enjoy continuous learning and professional growth opportunities.

Perks and Benefits:

•Career Stability: Enjoy a stable career path with ample project opportunities.

•Comprehensive Benefits: Government-mandated benefits including 13th-month pay.

•Skill Enhancement: Access free training and certifications.

•Baby Basket: To welcome your newborn to the ERNI family.

•Fruit Basket: Boost of vitamins during hospitalization.

•Office Perks: Enjoy free snacks and coffee.

Growth and Opportunities:

•Free Training: Advance your skills through technical and non-technical training.

•Challenging Projects: Engage in complex software projects across MedTech, Industry, Finance, and Transportation.

•Supportive Environment: Benefit from a team dedicated to guiding and supporting your success.

•Recognition and Advancement: Receive acknowledgment for your efforts and opportunities for promotion.

•Open Communication: Experience transparency and value your input in our culture.

Flexibility:

•Hybrid Work Setup: Balance remote and in-person work for better work-life integration.

Events:

•Connect and Celebrate: Participate in a variety of events including leisure, summer, family, social, and year-end gatherings.

What are our wishes:

• Proven experience as a Platform Consultant, CMS Administrator, or similar role .
• Strong understanding of content management systems and loyalty/reward program configurations .
• Experience in user account management and data handling/report generation .
• Familiarity with system setup for market localization (widgets, user views, notifications, rewards tiers, segmentation).
• Ability to perform basic troubleshooting and escalate complex technical issues.
• Excellent communication and collaboration skills to work with stakeholders and technical teams.
• Detail-oriented with strong problem-solving skills.

How can you contribute to the team?

• Configure and manage the platform’s loyalty program and rewards system (points, tickets, coins, segmentation, bonus rewards, expiration rules, etc.).
• Set up and maintain user management , including registration, account creation, access permissions, and consultant/admin accounts.
• Support content management , including uploading and managing promos, articles, educational content, and campaigns.
• Assist with product management , including uploading and updating product information.
• Provide data exports and reports as requested by stakeholders.
• Configure system settings and functionalities for the local market (homepage, profile, notifications, agreements, retailer/wholesaler views, segmentation, rewards tiering, and other platform features).
• Set up and manage orders and e-ordering functions , including product uploads and special offers.
• Deliver maintenance support , including basic troubleshooting, initial issue identification, classification, and escalation to technical teams.

Location Switzerland · Germany · Spain · Slovakia · Romania · Philippines · Singapore · USA

ERNI Development Center Philippines Inc. , 9th Floor, Lica Malls Shaw, 500 Shaw Boulevard, 1555, Mandaluyong City, Philippines

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