Technical Support

2 weeks ago

Tarlac City, Philippines 1840 & Company Full time

This range is provided by 1840 & Company. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

We are looking for a highly motivated Technical Support Tier 1 who possesses excellent communication, analytical, and problem-solving skills to join our team.

As a Technical Support Tier 1, you will be responsible for providing outstanding customer service and support to our customers. This is a project based opportunity only.

Salary: Php 18,000 + Php 6,000 KPI

Mandatory Prerequisites:
  • Must have their own laptop/desktop which meets minimum qualifications:
  • Processor - Core i5 or higher, RAM - 8GB or higher
  • Bandwidth Requirements Minimum- Download Speed: at least 6 Mbps; Upload Speed: at least 6 Mbps
  • A quiet, private place in your home where you can work without background noise and without interruption
Qualifications:
  • More than 1 year of technical support experience
  • Open to flexible or shifting schedules to support our customers
  • Excellent English communication skills (oral and written)
  • A complex thinker and technical thinker to understand the products and services provided by the customers they will be supporting
  • A creative thinker to develop new ideas and solutions that would help improve processes/workflows
  • Strong analytical and problem-solving skills
  • Attention to detail
  • Basic technical support background
  • Experience in answering chats, emails, and calls
  • A positive attitude towards work and a willingness to learn
  • Empathetic to customers
  • Calm under pressure
  • Can work with minimal to no supervision
Responsibilities:
  • Responding to customer inquiries via phone, email, and chat in a professional and timely manner
  • Providing technical support and assistance to customers in a courteous and effective manner
  • Resolving customer issues and escalating complex problems to the appropriate department
  • Assisting customers in setting up and troubleshooting technical issues with software and hardware
  • Developing and maintaining product knowledge and expertise to provide customers with accurate and up-to-date information
About 1840 & Company

1840 & Company is a global leader in Business Process Outsourcing (BPO) and remote talent solutions, dedicated to propelling businesses forward through our comprehensive suite of services. We specialize in connecting companies with world-class freelance professionals and delivering top-tier outsourcing services, across over 150 countries worldwide.

Our mission is to empower growth for forward-thinking businesses, seamlessly bridging any skill or resource gaps with our expertly vetted talent pool. We firmly believe in fostering an environment where exceptional individuals can achieve an optimal work-life balance, working remotely from any location, while maximizing their professional growth and earning potential.

We are headquartered in Overland Park, KS, USA with service delivery facilities in the Philippines, India, Ukraine, South Africa and Argentina. We invite you to explore the opportunities we offer and consider joining our exclusive network of global freelance talent.

Seniority level

Not Applicable

Employment type

Full-time

Job function

Information Technology

Industries

Outsourcing/Offshoring

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