Senior Technical Support Engineer

5 days ago

Tarlac City, Philippines LevelBlue Full time

Senior Technical Support Engineer (Linux & AWS) Location: Remote – Philippines (occasional on site visits in Manila as required) Employment Type: Full-Time (40 hours/week) Schedule: Includes weekends and night shifts and public holidays (paid extra) Compensation: Up to ₱75,000 per month, depending on Linux and AWS experience Benefits: HMO Principal, HMO Dependent, Night Differential Pay, Holiday Pay. Start Date: December Laptop provided LevelBlue reduces risk and builds lasting resilience so organizations can innovate and advance their mission with confidence. As the world’s most analyst‑recognized and largest pure‑play managed security services provider, LevelBlue elevates client outcomes that matter: stronger defense, faster response, and sustained business continuity. LevelBlue combines AI‑powered security operations, advanced threat intelligence, and elite human expertise to provide the most comprehensive portfolio of strategic advisory, managed security, offensive security, and incident response services. Learn more at levelblue.com Overview We are seeking a strong troubleshooting and problem‑solving engineer specializing in Linux systems administration and AWS. This full‑time, remote role for candidates based in the Philippines offers occasional visits to our Manila office upon request. The successful candidate will provide advanced technical support, troubleshooting, and problem resolution for clients, collaborating closely with internal teams to ensure customer satisfaction and contribute to process improvement and service quality initiatives. Key Responsibilities Respond to and resolve complex technical incidents efficiently and professionally. Provide advanced technical support across platforms including AWS, SIEM, Email Gateway, and Endpoint. Diagnose, configure, document, and resolve system and network issues. Communicate effectively with customers via phone, email, and screen‑sharing sessions. Collaborate with internal teams to drive timely and effective issue resolution. Contribute to knowledge base and continuous improvement initiatives. Qualifications Advanced proficiency in Linux systems and cloud administration. 3+ years of experience in IT with at least 1 year in Linux systems and AWS administration. Bachelor’s degree in Computer Science, Information Technology, or a related field. Strong customer service orientation and professional communication skills (verbal and written). Proven experience in case management and issue tracking. Hands‑on experience with Linux troubleshooting and AWS platform. Strong network troubleshooting and problem‑solving skills. Familiarity with bug submission and escalation processes. #J-18808-Ljbffr

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