Quality Lead, Process Excellence

About the Job:Quality Assurance Team Lead (Clark, Pampanga) | OnsiteStart ASAP.Responsibilities:Monitor and assess the quality of inbound and/or outbound calls and other customer interactions (such as email and chat) to ensure accuracy and compliance with quality standards.Record and report quality issues and performance metrics for management review.Provide...

Work Setup: Onsite (Clark Pampanga) Shift: Shifting Schedules Responsibilities: Financial Assessments and revenue health. Process Management - Ensure adherence to Quality framework for existing scope and deploy the framework for any new ramp ups. Identify the internal pain areas in client processes and build robust controls around them. Process Control &...

Work Setup: Onsite (Clark Pampanga) Shift: Shifting Schedules Responsibilities inancial Assessments and revenue health. Process Management - Ensure adherence to Quality framework for existing scope and deploy the framework for any new ramp ups. identify the internal pain areas in client processes and build robust controls around them Process Control &...

Grow your career with BMG Outsourcing - a leading, well-respected Australian-owned Outsourcing. Company with offices in Clark and Sydney, offering you a long-term rewarding career. We are looking for a reliable manager of quality assurance to ensure that all external and internal requirements are met before our services meet our patients. You will be...

Client Company: A well-established IT and Engineering firm with a 40-year history, delivering comprehensive end-to-end solutions across multiple sectors, including finance and healthcare. Position: Senior Manager Operational Excellence (With Signing Bonus) Industry: BPO Location: Clark Pampanga Postal: 2023 Salary Offer: Php180,000 basic + Php20,000...

Join to apply for the Quality Assurance (QA) Specialist role at MCI Job Overview MCI is a leading Business Process Outsourcing (BPO) company specializing in tailored solutions for diverse client needs. We are committed to excellence and innovation, establishing ourselves as a trusted industry partner. As a QA Specialist, your responsibilities include...

Company Description: About Sutherland Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.We work with iconic brands worldwide. We bring them a unique value proposition through market‑leading technology and business process excellence....

Process Improvement Specialist Join to apply for the Process Improvement Specialist role at LawnStarter Description LawnStarter is the nation’s leading on-demand marketplace for lawn care and related services, allowing hundreds of thousands of customers nationwide to book a service with the tap of a button. We’re actively seeking talented individuals to...

Quality Assurance ManagerLocation: (Office-Based) Plaza Victoria Building, Sto. Domingo, Angeles CityEmployment Type: Full-TimeTarget Start Date: January 2026Job OverviewWe are seeking an experienced Quality Assurance Manager to lead and enhance our quality monitoring processes and ensure outstanding service delivery across client campaigns. The ideal...

Client Company: A well-established IT and Engineering firm with over 40 years of experience, providing comprehensive end-to-end solutions across diverse sectors, including finance and healthcare. Position: Customer Experience Quality Analyst Industry: BPO Location: Clark Pampanga Postal: 2023 Salary Offer: Php35,000 Work Schedule: Shifting Schedule Work Set...