Supervisor, Site It

Posted today

Job Description

We are seeking a dedicated Technical Support Associate to join our growing team in Cagayan de Oro, Misamis Oriental. In this full-time role, you will be responsible for providing exceptional technical support. If you have a passion for problem-solving and a knack for helping others, this is the perfect opportunity for you.

What you'll be doing

• Respond to and resolve incoming support requests from clients in a timely and efficient manner
• Diagnose and troubleshoot a variety of technical issues, including hardware, software, and network-related problems
• Provide clear and concise instructions to clients to help them resolve issues independently
• Maintain accurate records of support activities and document resolutions for future reference
• Liaise with other team members to escalate complex issues and ensure seamless problem resolution
• Stay up-to-date with the latest technologies, tools, and industry best practices to provide optimal support

What we're looking for

• Strong problem-solving and analytical skills with the ability to quickly identify and resolve issues
• Excellent communication and customer service skills, with the ability to explain complex technical concepts in a simple and understandable way
• Familiarity with a wide range of hardware, software, and networking technologies
• Proven ability to work independently and as part of a team
• Willingness to learn and stay up-to-date with the latest technologies and industry trends

Technical Support Associates - No Experience Required

Posted today

Job Description

Massive hiring for Technical Support Associates to join our growing team in Cagayan de Oro, Misamis Oriental. In this full-time position, you will be responsible for providing exceptional customer service and technical support to our clients. No prior experience is required as we will provide comprehensive training to get you up to speed.

What you'll be doing

• Respond to customer inquiries and troubleshoot technical issues via phone, email, and chat
• Analyze customer problems and provide solutions in a friendly and professional manner
• Document customer interactions and maintain detailed records of support cases
• Collaborate with the broader technical team to escalate and resolve complex issues
• Continuously expand your product knowledge to better assist customers
• Identify opportunities to improve our customer support processes and systems

What we're looking for

• Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly
• Strong problem-solving and critical thinking abilities to effectively troubleshoot issues
• Commitment to providing outstanding customer service and going the extra mile
• Willingness to learn and adapt to new technologies and procedures
• Familiarity with common computer hardware and software, or a keen interest in technology

What we offer

We are committed to creating a supportive and rewarding work environment for our employees. In addition to a competitive salary, we offer a range of benefits including comprehensive health insurance, generous paid time off, and opportunities for career advancement. We also prioritize work-life balance, with flexible scheduling and the option to work remotely. Join our team and be a part of our mission to deliver exceptional customer experiences.

Apply now to become a Technical Support Associate and start your journey with a dynamic, forward-thinking company.

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