Supervisor, Site It

Posted today

Job Description

Educational Background

' - Graduate in any discipline

Basic computer knowledge required (MS- Office Applications)

Proven ability to adapt to new tools by applying logical approach

Work experience as per the job grade.

Work Experience

The Tier 1 HR Helpdesk Client Manager is required to lead teams responsible for managing Tier 1 HR related queries from the client employees, line managers, vendors and other 3rd parties basis the procedures defined, instructions provided and the knowledge base available. These queries relate to HR Policies, Employee Data Management, Payroll, Benefits, Learning and Development, T&A and other HR related topics. These queries should be managed in the specified time and with mandated level of accuracy with focus on first time closure. Responsible to ensure Service Levels and contractual compliance are adhered to. This role requires mandatory periodic rotational shifts on 24/7 basis. 5 days Work from office is mandatory requirement of the role

Knowledge and Experience

- Excellent understanding of various processes of core HR Operations

• Experience in Leading teams managing Tier 1 HR helpdesk for UK, Europe or US

Employees

• Should have experience in using Workflow / case management tools like ServiceNow

Good understanding of various HR Systems/ applications

Basic understanding of MIS

Good understanding of Quality Methodology and tools

Good understanding of Service level agreements and contractual compliance

requirements

Should have good Excel and Presentation skills

Should have excellent client and stakeholder management skills

Behavioral Attributes

- Excellent written and verbal communication skills

Excellent probing, problem-solving, decision making and negotiation skills.

Logical and efficient, with keen attention to detail.

Effective Troubleshooting skills.

Learning agility – Aptitude to venture in to unknown territories.

Good researching skills

Core Role Responsibilities

- Lead teams providing Tier HR helpdesk support to the Employees, Line Managers, Vendors and 3rd parties

• Team management, Team engagement and Succession planning
• Ensure appropriate staffing as required
• Financial and contract Management
• Ensure policies and procedures are followed and Zero noncompliance across the
• Ensure the Service Levels are met consistently
• Ensure data privacy requirements are followed with utmost focus. Drive regular
• Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures

Manage expectations from client stakeholders and internal leadership

Prepare and present data in internal and client governance forums.

Ability to drive a culture of high performance, continuous improvement and motivate the teams

- Gather insights from the customer regarding seasonal spike in volumes, forecasting and arrange appropriate staffing

Site Supervisor(Site Engineer)

Posted today

Job Description

Responsibilities:

1.Participate proactively and effectively in the early preparation stages of projects, including engineering condition checks, risk assessments, and inventories. Collaborate with relevant business units during the store construction process to ensure compliance with company standards and smooth project delivery.

2.Develop reasonable construction plans and schedules, emphasize construction safety and compliance, supervise the entire construction process, control project variations/approvals, and ensure cost-effectiveness while delivering high-quality projects on time.

3.Take initiative in solving issues arising during construction and assist related business departments to guarantee the successful completion of new store openings.

Requirements:

1.Diploma or above in Civil Engineering, Construction Management, Mechanical & Electrical Engineering, or related fields.

2.Minimum of 3 years' experience in construction project management, preferably in the retail/chain store industry. Experience in multinational/foreign retail companies is highly preferred.

3.Proficient in CAD and MS Office software. Solid experience in on-site project management, cost estimation/variation management, and familiar with decoration/construction processes, structure, MEP, HVAC, fire protection systems, as well as industry standards, laws/regulations, quality certification, and management systems.

4.Language proficiency: Fluent in Chinese (as a working language), proficiency in local language.

5.Strong attention to detail, responsibility, execution, and self-discipline. Able to work under pressure with good communication and problem-solving skills.

6.Frequent travel is required.

Help Desk

Posted today

Job Description

We Are Hiring: Customer Care Support

Qualifications:

• Willing to work on a graveyard shift
• With or without experience
• Bachelor's degree holder (any course)
• Willing to be assigned at BGC, Taguig

Job Type: Full-time

• Life insurance

Help Desk Analyst

Posted today

Job Description

Company Description

IT BY DESIGN provides MSP-focused technical resources to help businesses scale and improve profitability. We offer a wide range of services, including MSP staffing, outsourced NOC, RMM virtual admin, helpdesk support, and professional services. With nearly two decades of experience, we value loyalty and community, consistently taking care of our team as if they are family. We operate three state-of-the-art, fully compliant office facilities in New Jersey and India and pride ourselves on our expertise, reliability, and custom solutions for MSP needs.

Role Description

User Lifecycle Management

• Fully manage onboarding/offboarding for client users: Provision and configure devices (laptops/desktops). Create/disable accounts in Microsoft 365, Azure AD, Active Directory. Set up email, file access, MFA, group policies, and software packages. Decommission devices securely and archive data where required.

Technical Support (Beyond Helpdesk)

• Handle escalated Tier 1 and basic Tier 2 support tickets (network, printer, email, login issues, system slowness, etc.).
• Use PSA and RMM tools to remotely troubleshoot and maintain endpoints.
• Perform basic administrative tasks on servers, M365 tenants, and firewalls under supervision.
• Document technical fixes and update SOPs/runbooks.

System Maintenance & Monitoring

• Monitor alerts from RMM tools and resolve low/medium-priority issues.
• Assist with patching schedules, antivirus status checks, and backup verifications.
• Perform periodic health checks on client environments (device performance, licenses, capacity).

Process Improvement & Project Assistance

• Support senior engineers in infrastructure or cloud migration projects.
• Create automation or PowerShell scripts for routine tasks (optional but encouraged).
• Proactively identify and recommend recurring issue fixes.

Qualifications

• Must be willing to work 100% onsite and residing near BGC, Taguig.
• Must be available for night shifts (8 PM - 5 AM Manila Time).
• Minimum 2 years of experience in Service Desk/Help Desk support.
• Proficient in troubleshooting Active Directory, Desktop, Office 365, Windows Server, Firewall, VPN, and End User Management. Strong written and verbal communication skills.
• At least 2 years of experience supporting global/international clients.

Company Benefits

• HMO with Free Dependents on Day 1
• Sponsored IT Certifications
• Convertible to Cash Leaves
• Annual Performance Bonus
• Night Differential Pay
• Government Mandated Benefits
• Life Insurance and Pet Insurance
• 13th Month Pay
• Discounted Lunch Meals
• Car Shuttle Service
• Free unlimited coffee and snacks everyday

Ayala Alabang, National Capital Region ₱ Y Stark Asia Solutions, Inc

Posted today

Job Description

As a Service Desk / Help Desk Specialist , you will play a vital role in providing efficient and effective IT support to our customers, ensuring their technology needs are met and resolved in a timely manner.

Job Description:

• Respond to and resolve incoming IT support requests from end-users via phone, email, or ticketing system
• Diagnose and troubleshoot a variety of hardware and software issues
• Provide first-line support and escalate complex issues to the appropriate technical teams
• Maintain accurate and up-to-date documentation of all support activities
• Identify and recommend process improvements to enhance the customer experience
• Collaborate with cross-functional teams to ensure seamless IT service delivery

Job Requirements:

• Must be willing to work 100% onsite and residing near BGC, Taguig.
• Must be available for night shifts (8 PM - 5 AM Manila Time).
• Minimum 2 years of experience in Service Desk/Help Desk support.
• Proficient in troubleshooting Active Directory, Desktop, Office 365, Windows Server, Firewall, VPN, and End User Management. Strong written and verbal communication skills.
• At least 2 years of experience supporting global/international clients.

Company Benefits

• HMO with Free Dependents on Day 1
• Sponsored IT Certifications
• Convertible to Cash Leaves
• Annual Performance Bonus
• Night Differential Pay
• Government Mandated Benefits
• Life Insurance
• Pet Insurance
• 13th Month Pay
• Discounted Lunch Meals
• Car Shuttle Service
• Free unlimited coffee and snacks everyday

IT Help Desk

Posted today

Job Description

WearelookingforaLevel1ITHelpDeskSpecialisttojoinourteam.Thisroleisperfectforsomeonewhoisdetail-oriented,tech-savvy,andeagertosupportend-userswiththeirday-to-dayITneeds.

Responsibilities:

• Handleemployeeonboardingandoffboarding(accountsetup,access,etc.)
• Performpasswordresetsandresolveaccountlockouts
• Installandconfigurerequiredsoftware(MicrosoftOffice,Adobe,andothercompany-specifictools)

Providebasictroubleshootingfor:

Diskdrivespaceissues

Camera,keyboard,ormonitorproblems

Networkconnectivitywebsiteaccess

PrinterandWi-Fiissues

Shared/mappeddriveaccessproblems

WorkSetup:Remote

WorkHours:20hoursperweek

Part-TimeEmployment

NightShift

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Location

Help Desk Level 1

Taguig, National Capital Region ₱ Y Stark Asia Solutions, Inc

Posted today

Job Description

We are seeking a motivated and experienced Service Desk to join our dynamic team. This is a full-time position based in BGC, Taguig.

What you'll be doing

• Respond to and resolve incoming IT support requests from end-users via phone, email, or ticketing system
• Diagnose and troubleshoot a variety of hardware and software issues
• Provide first-line support and escalate complex issues to the appropriate technical teams
• Maintain accurate and up-to-date documentation of all support activities
• Identify and recommend process improvements to enhance the customer experience
• Collaborate with cross-functional teams to ensure seamless IT service delivery

What we're looking for:

• Graduate of bachelor's degree in any field
• At least 18 months of experience in a service desk or IT helpdesk role.
• Open for candidate's who completed 1st year in college.
• We are also accepting High School Graduate or Senior High School graduate with 4 years relevant experience
• Strong problem-solving and analytical skills to quickly identify and resolve issues
• Excellent communication and customer service skills to effectively interact with end-users
• Working knowledge of common desktop applications, operating systems, and hardware
• Ability to multitask and prioritize tasks in a fast-paced environment
• Enthusiasm for continuous learning and adaptability to new technologies
• Willing to work onsite in Alabang, Muntinlupa

Job Types: Full-time, Permanent

Pay: Up to Php38,000.00 per month

• Company Christmas gift
• Company events
• Health insurance
• Life insurance
• Opportunities for promotion

Application Question(s):

• Total Service desk experience in BPO International set-up:
• Do you have experience in Service now?
• Unemployed?

Education:

• Senior High School (Required)

Experience:

• BPO ITSD: 2 years (Required)

Language:

Willingness to travel:

• 100% (Preferred)

Expected Start Date: 08/25/2025

IT Help Desk Analyst

Posted today

Job Description

Must have atleast 1-3 years of experience in a service desk environment/IT helpdesk role - specifically with Linux, Microsoft Window and MAC OS

Must be willing to start ASAP

Must be willing to work on site in McKinley

With good communication skills

Job Type: Full-time

Pay: Up to Php28,000.00 per month

• Paid training

Experience:

• Helpdesk Analyst: 1 year (Required)

IT Help Desk Analyst

Posted today

Job Description

Experience: 1-3 years of Experience in IT Help Desk

Education: High School

Roles and Responsibilities:
Provide first-level support via calls, emails, and tickets with a goal of first-call resolution

Troubleshoot wireless access points, printers, EMR, Adobe, HR apps, Microsoft rollouts, and more

Perform SOP-based triaging and escalate complex issues to advanced teams

Maintain and contribute to our knowledge base

Deliver clear remote troubleshooting and guidance

Required Skills & Desired Skills

Must have 1 – 3 years of experience in technical service desk support in BPO Industry

Must have Hands-on with Windows, Linux, and Mac OS

Must have knowledge/experience of office tools, printers, scanners, network security & antivirus

Strong problem-solving and multitasking skills

Customer-focused with excellent communication skills

Experience with Microsoft rollouts, EMR systems, Adobe products & HR apps

Willingness to work in night-shift schedule

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Submit the form below to apply

Name(Required)

Email(Required)

Phone(Required)

How many years of experience do you have as an IT Helpdesk/Service desk?(Required)

1 – 2

2 – 4

Above 4 years

Are you willing to work on-site in McKinley, Taguig?(Required)

Yes

No

Are you willing to work on a night shift?(Required)

Yes

No

Do you have hands-on experience with Windows, Linux, and Mac OS?(Required)

Yes

No

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Accepted file types: pdf, docx, doc, Max. file size: 10 MB.

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