Sales Officer

1 week ago

Manila, Philippines Tessera Full time

Job Summary

The Jewelry Sales Officer is responsible for driving sales, providing exceptional customer service, and offering expert advice on fine jewelry. The role requires in-depth knowledge of jewelry craftsmanship, gemstones, and diamonds, enabling the officer to guide clients in making informed purchases and building long-term relationships.

Key Responsibilities
  • Greet and assist customers, providing personalized recommendations based on their preferences and budget.
  • Demonstrate deep knowledge of diamond grading (4Cs: cut, color, clarity, carat) and other precious gemstones.
  • Explain craftsmanship details, jewelry settings, metal types, and care instructions to clients.
  • Achieve and exceed individual and store sales targets.
  • Maintain an updated understanding of current jewelry trends, collections, and designs.
  • Ensure accurate product presentation and merchandising in the showroom.
  • Handle customer inquiries, complaints, and after-sales support with professionalism.
  • Prepare sales reports, client records, and contribute to customer loyalty programs.
  • Collaborate with management to execute promotional activities and events.
  • Uphold the company’s image by maintaining high standards of appearance, etiquette, and professionalism.
Qualifications
  • Bachelor’s degree in Business, Marketing, Gemology, or related field (preferred).
  • Proven experience in luxury retail sales, preferably in fine jewelry.
  • Strong knowledge of jewelry craftsmanship, metals, gemstones, and diamonds.
  • Certification in gemology (e.g., GIA, HRD, IGI) is an advantage.
  • Excellent communication and interpersonal skills with strong customer service orientation.
  • Sales-driven, result-oriented, and able to build lasting client relationships.
  • Attention to detail and appreciation for luxury products.
  • Willingness to work flexible hours, weekends, and holidays as required.
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