Loan and Trade Servicing Account Officer

Overview

Join to apply for the Loan and Trade Servicing Account Officer role at Security Bank Corporation .

The Role: As a Loan and Trade Servicing Account Officer , you will ensure that the unit meets its strategic objectives and aligns with the segment’s target operating model on customer support infrastructure. You will also manage the daily operation of the unit and oversee resource allocation and workflow of all support activities including:

• Ensures the unit meets its service level agreements with both customers and internal units
• Pre-booking review and processing of all approved/documented business loan applications
• Ensures credit proposals for line renewals or line increases/decreases are complete on-time

• Resolve complex customer requests or complaints in coordination with other internal units of the bank. Coordinate and solve technical and transformation issues
• Responsible for KRA-setting and ensure that the team exceeds the minimum KPI/KRA on a periodic basis
• Function as a workforce manager responsible for all facets of the unit. Manages teams of employees who specialize in credit and customer management, focusing on recruitment activities, the creation and management of performance reviews, capacity and succession planning, and employee motivation
• Oversee day-to-day operations including:
  • Ensure the unit meets its service level agreements with customers and internal units
  • All pre-booking and loan booking policies and guidelines are complied with
  • No expired lines. All credit proposals for line renewals are processed on-time
  • Maturing loans are renewed/extended on-time or fully paid by the borrower
  • Borrower’s requests for line increases/decreases are processed per SLA
  • Monthly statement of account is processed and delivered on-time to the borrower
  • Manage reported documentary deficiencies of the borrower
• Coordinate with the following units to support day-to-day operations:
  • Sales
  • Branch
  • Retail Credit Operations Division
  • Corporate and Consumer Loans Division
  • Risk Management Group (credit and operational risk)
  • Collection Division
  • Legal Division
  • Analytics and Reporting Division
• Establish internal guidelines for the unit to be embodied in the segment’s operation manual
• Build a collaborative culture across the team that encourages innovation for persistent improvement
• Coordinate with Human Resources Management Group (HRMG) for personnel recruitment, training and development and retention through bonus and incentive schemes. Provide inputs in staff recruitment and performance appraisal
• Participate in development and management of the unit budget
• Ensure completion of goals and objectives and meeting of deadlines
• Develop plans to achieve short-term team goals and complete assigned projects

• Bachelor's degree in Industrial, Business Studies/Administration/Management, Engineering, Information and Communication Technology, Computer Science with units on Project Management
• At least 5 years' experience as relationship manager, account officer, or credit manager for any loan related products (e.g., corporate, retail, BUSINESS BANKING)
• Preferably with people management experience
• Strong loan and credit background
• Strong client-facing and excellent customer service and communication skills
• Working knowledge of loan origination software, databases, and tools, including Office365, LOS, CRM, and Core Banking (Deposit, Loans, etc.) facilities
• Able to bring in past experiences with less handholding, supervision or training required
• Able to engage stakeholders and garner their support by obtaining the necessary information and resources to ensure efficient customer service delivery
• Fully oriented in customer servicing and superb quality orientation

Security Bank is one of the Philippines’ best capitalized private domestic universal banks. Established in 1951 and publicly listed with the Philippine Stock Exchange (PSE:SECB) in 1995, our major businesses cover retail, corporate, commercial, and business (MSME) banking. We’re recognized as an Employer of Choice in Philippine banking by various award-giving bodies for our values-based culture, industry-leading engagement and benefits, and commitment to work-life balance. Most recently, we ranked as the #2 best employer in the Philippines and #54 globally on Forbes’ World’s Best Employers 2023 list. At Security Bank, our approach to Human Capital Management (HCM) is embodied by our Employee Value Proposition (EVP): “YOU matter.” Start your BetterBanking career with us today.

• Mid-Senior level

• Full-time

• Banking

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