Technical Support Representative

1 week ago

Taguig, Philippines Tata Consultancy Services Full time

Technical Support Representatives are the dynamic and highly driven TSRs of TCS. These bright and energetic professionals work the phones with enthusiasm and accuracy and go beyond satisfying customer queries and concerns. Responsibilities Attract potential customers by answering product and service questions, suggesting information about other products and services. Open customer accounts by recording account information. Maintain customer records by updating account information. Resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution. Maintain financial accounts by processing customer adjustments. Recommend potential products or services to management by collecting customer information and analyzing customer needs. Prepare product or service reports by collecting and analyzing customer information. Contribute to team effort by accomplishing related results as needed. Requirements Can be trained easily. Basic knowledge in computer navigation. Amenable to work on shifting schedule. Bachelor's Degree. Finished 2 years in college with no back subjects with relevant BPO experience. TSR experience is an advantage. Seniority Level Associate Employment type Full-time Job function Customer Service Industries IT Services and IT Consulting #J-18808-Ljbffr

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