Customer Complaints Specialist

Customer Complaints Specialist Us Timezone 9am...

Taguig, National Capital Region Ingram Micro

Job Description

Description

Ingram Micro touches 80% of the technology you use every day with our focus on Technology Solutions, Cloud, and Commerce and Lifecycle Solutions. With $46 billion in revenue, we have become the world’s largest technology distributor with operations in 56 countries and more than 30,000 associates. We continue to strategically expand our global reach with 32 acquisitions since 2012.

Position Summary :

• Takes initial customer calls and answers general questions regarding company products and services.
• Refers callers to appropriate resources including inbound sales, billing, technical support, etc. Follows-up to customer inquiries regarding orders, shipment tracing, returned goods, etc.
• May determine caller eligibility for technical support and transfers calls to technical support queues.
• Other responsibilities include data entry, use of internal databases to answer customer questions and writing internal/external non-technical documentation.
• Documents customer concerns and forwards complaint trends to appropriate departments.

What you bring to the role :

• Seasoned individual contributor. Works under limited supervision for routine situations.
• Provides assistance and training to lower level employees. Problems typically are not routine and require analysis to understand.
• Makes minor adjustments to working methods. Explains practices, procedures and policies to reach agreement with others outside of the job area.
• Provides administrative or technical support at a senior level. Proficient in the various competencies relevant to their job.
• May act as a lead or mentor to more junior technical or administrative support personnel.
• Works on assignments that are moderately difficult, requiring judgment in resolving issues or in making recommendations. Generally works independently within established procedures.
• Normally receives little instruction on daily work. Determines methods and procedures on new assignments. May be informal team leader.

Qualifications: College degree and minimum 3 years experience in functional area. Has substantial understanding of the job and applies knowledge and skills to complete a wide range of tasks. This is not a complete listing of the job duties. It’s a representation of the things you will be doing, and you may not perform all of these duties.

Note: This listing excludes region-based applicant restrictions where applicable.

Job is local to Taguig, Philippines; posted today.

Associate Ii, Customer Support

Taguig, National Capital Region Ingram Micro

Job Description

Description

Ingram Micro touches 80% of the technology you use every day with our focus on Technology Solutions, Cloud, and Commerce and Lifecycle Solutions. With $46 billion in revenue, we have become the world’s largest technology distributor with operations in 56 countries and more than 30,000 associates. We continue to strategically expand our global reach with 32 acquisitions since 2012.

Position Summary :

• Takes initial customer calls and answers general questions regarding company products and services.
• Refers callers to appropriate resources including inbound sales, billing, technical support, etc. Follows-up to customer inquiries regarding orders, shipment tracing, returned goods, etc. May determine caller eligibility for technical support and transfers calls to technical support queues.
• Other responsibilities include data entry, use of internal databases to answer customer questions and writing internal/external non-technical documentation.
• Documents customer concerns and forwards complaint trends to appropriate departments.

What you bring to the role :

• Established and productive individual contributor. Works under moderate supervision. Problems faced are typically routine, but may at times require interpretation or deviation from standard procedures.
• Makes minor adjustments to working methods. Communicates information that requires explanation or interpretation.
• Provides administrative or technical support at an intermediate level. Still gaining or have attained full proficiency in their specific area of discipline.
• Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
• Works under moderate supervision. May seek the advice of senior personnel. Follows established procedures on routine work.

Qualifications: College degree and 3 years of general experience or 2 years functional experience. Applies acquired job skills and company policies and procedures to complete assigned tasks. This is not a complete listing of the job duties. It’s a representation of the things you will be doing, and you may not perform all of these duties.

Note: This listing excludes region-based applicant restrictions where applicable.

Customer Support

Other postings in Makati and Taguig organizations listed with similar responsibilities and qualifications are included for reference. See individual postings for location, schedule, and compensation details.

Customer Care and E-commerce / Makati

Locations: Makati City, Makati & surrounding area. Roles include Customer Support Representatives, Customer Care Support, and E-commerce Support with similar responsibilities:

• Provide excellent customer service through active listening and secure handling of customer information.
• Resolve issues on first contact where possible; escalate when needed.
• Collaborate with operations, KYC, or other internal teams to resolve cases.
• Requirements typically include 2+ years BPO or E-commerce experience, strong English communication, basic computer skills, and ability to work night shifts.

Salary ranges commonly posted around Php 25,000 to Php 40,000 per month, with night shift schedules and online-to-offline work arrangements.

What Locations Can I Find These Jobs In?

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