Senior Complaints Analyst
2 weeks ago
Overview
Senior Complaints Analyst jobs in Manila
Posted 1 day ago
Inviting applications for the role of Process Developer, Customer Service. In this role, you will support customers in English via calls and emails.
Responsibilities- Receive and respond to customer calls, emails and chats; capture and verify required information
- Support customer enquiries with empathy regarding financial products and services in an efficient and timely manner
- Resolve customer issues and concerns in a professional and efficient manner
- Maintain accurate records of customer interactions and resolutions
- Effectively communicate solutions and recommendations to clients
- Stay up to date with product and service offerings to provide accurate information to customers
- Meet or exceed established performance metrics, such as response time and customer satisfaction
- Meet or exceed quality assurance targets
- Effective Client Account Management to drive client advocacy
- High School or Senior High School Graduate
- Customer service experience, preferably in financial services
- Strong written and verbal communication skills
- Strong numeracy and problem-solving skills
- Ability to work in a fast-paced environment and handle a high volume of customer inquiries
- Strong attention to detail and ability to maintain accurate records
- Open to flexible schedule, including evenings and weekends
Genpact is an Equal Opportunity Employer and does not charge fees to process job applications. Genpact is committed to a dynamic work environment that values respect, integrity, customer focus, and innovation.
NoteAll other postings in this description are provided for context and apply to various related Customer Service roles. This description does not change the core responsibilities and qualifications above.
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