Customer Care Process Associate

4 days ago


Manila, National Capital Region, Philippines Capgemini Full time ₱250,000 - ₱500,000 per year
Customer Care Process Associate

Digitally resolve customer issues with the highest level of professionalism and integrity to ensure customer satisfaction and retention.

Job Description - Grade Specific

Experience Required:

Strong Communication & Customer Service Skills

Minimum 1.5 years of international contact center experience

Good technical knowledge and troubleshooting skills, well versed with Excel and other MS Office tools

Prior digital/call center experience preferred.

Familiarity with Microsoft Office applications.

Must possess excellent written and oral communication, listening, and comprehension skills.

Must possess effective time management and organizational skills.

Stellar customer service skills and the ability to de-escalate customer frustration.

Superior problem-solving skills and the ability to work independently and objectively.

Dedication to the customer experience with the ability to build and maintain strong relationships.

Team oriented and self-motivated.

Strong ability to manage multiple tasks and interactions while prioritizing requests and concerns.

Sound decision making.

Must be able to effectively adapt to accelerating changes.

For remote work a secure workspace and effective internet connectivity is necessary.

Work Set-up

With 3-4 months onsite training before hybrid

Willing to work in McKinley , Taguig

Skills (competencies)

  • Manila, National Capital Region, Philippines Capgemini Full time ₱900,000 - ₱1,200,000 per year

    Job Description Business Advisors shape the vision and strategy with the client, understand the needs of the users/stakeholders, carry out an elicitation of processes, data and capabilities and derive the target processes and the business requirements for the current and future solution. Customer Care Process Associate Digitally resolve customer issues with...


  • Manila, National Capital Region, Philippines Capgemini Full time ₱900,000 - ₱1,200,000 per year

    Customer Care Process Associate Digitally resolve customer issues with the highest level of professionalism and integrity to ensure customer satisfaction and retention. Job Description - Grade Specific Experience Required:Strong Communication & Customer Service SkillsMinimum 1.5 years of international contact center experienceGood technical knowledge and...


  • Manila, National Capital Region, Philippines Capgemini Full time ₱250,000 - ₱500,000 per year

    Job DescriptionBusiness Advisors shape the vision and strategy with the client, understand the needs of the users/stakeholders, carry out an elicitation of processes, data and capabilities and derive the target processes and the business requirements for the current and future solution.Customer Care Process AssociateDigitally resolve customer issues with the...


  • Manila, National Capital Region, Philippines Abby Care Full time ₱40,000 - ₱60,000 per year

    About Abby CareMaking family care possible. At Abby Care, we are tackling one of the most important and unsolved challenges of our time: family caregiving. Over 50 million Americans are family caregivers for loved ones without pay, tools, or support. Our mission is clear and ambitious: to train and employ family caregivers so they can get paid for the care...


  • Manila, National Capital Region, Philippines NTT DATA North America Full time

    Join to apply for the Customer Care Collections Associate role at NTT DATA North AmericaOverviewIn these roles you will be responsible forResponsibilitiesProviding front-line phone customer service to policyholders, beneficiaries, agents, and internal customers.Ensuring customer satisfaction and strive to meet service standards.A typical day will likely...


  • Manila, National Capital Region, Philippines The HIRD Corp. Full time ₱900,000 - ₱1,200,000 per year

    We are seeking a dedicated Thai Customer Care Senior Associate to digitally resolve customer issues with the highest level of professionalism and integrity, ensuring exceptional customer satisfaction and retention.Key Responsibilities:Address customer inquiries and issues promptly and professionally through digital channels.Utilize strong communication and...


  • Manila, National Capital Region, Philippines Abby Care Full time ₱250,000 - ₱500,000 per year

    About Abby CareMaking family care possible. At Abby Care, we are tackling one of the most important and unsolved challenges of our time: family caregiving. Over 50 million Americans are family caregivers for loved ones without pay, tools, or support. Our mission is clear and ambitious: to train and employ family caregivers so they can get paid for the care...


  • Manila, National Capital Region, Philippines Global Process Manager Inc. Full time ₱900,000 - ₱1,200,000 per year

    About WristWristis the world's leading ship and offshore supplier of marine provisions and stores with a market share of approximately 12%.With the launch of the digital marketplace, Source2Sea, Wrist is leading the digital transformation of the marine supply industry. All year round, we offer 24/7 global online sourcing and logistics, providing data...


  • Manila, National Capital Region, Philippines Capgemini Full time ₱600,000 - ₱1,200,000 per year

    Bahasa Customer Care Process AssociateThe Industrialization Shared Services Professional builds and packages asset services while being responsible for mutualization of resources and means to do it. They also perform run and provide support on deployed assets services, as per agreed SLAs and economics. They ensure assets services supervision compliance and...


  • Manila, National Capital Region, Philippines Global Process Manager Inc. Full time

    About WristWristis the world's leading ship and offshore supplier of marine provisions and stores with a market share of approximately 12%.With the launch of the digital marketplace, Source2Sea, Wrist is leading the digital transformation of the marine supply industry. All year round, we offer 24/7 global online sourcing and logistics, providing data...