Customer Care Associate

13 hours ago

Philippines Remote - Referral Board Full time ₱150,000 - ₱250,000 per year
The position

The Customer Care Associate position at Remote is focused on supporting our standard users.

The Customer Care Associate will be responsible for providing customer support to our various user types across a number of verticals and product areas via email and live messaging channels.

This is an exciting time to join Remote

Requirements
  • Strong problem-solving skills with a passion for enhancing the customer journey and advocating for customer needs.
  • Solid experience in Customer Support or Customer Enablement within a product or tech environment, with hands-on experience in Live Chat and Email Support.
  • Experience using CRM tools to manage customer interactions and support workflows.
  • Proven ability to collaborate with multiple stakeholders who have varying priorities.
  • Excellent team collaboration and communication skills—diligent, persistent, yet kind and patient with others.
  • Strong interest in modern web technologies and applications, with the ability to navigate ambiguous situations comfortably.
  • Fluent in written and spoken English.
Nice-to-have:
  • Experience working remotely or in a fast-growing organization.
  • Familiarity with HR, Payroll, Healthcare, and/or Pension systems.
Key responsibilities
  • Responsible for solving tickets per week across various Remote verticals
  • Maintain productivity standards, while ensuring high attention to detail with a healthy obsession with the customer journey and customer advocacy.
  • Respond within agreed Service Level time to standard tickets via email and live messaging across all verticals
  • Work in close collaboration with the Customer Success, cross-vertical operational teams and Sales.
  • You'll be the voice and the ear for our users
Practicals
  • You'll report to: Manager, Customer Success
  • Team: Customer Success
  • Location: This is a location specific position, and we're open to hire this role in New Zealand, The Phillipines, Japan or Australia.
  • Start date: As soon as possible
Application process
  1. (async) Profile review
  2. Interview with recruiter
  3. Interview with hiring manager
  4. Role Play live session
  5. Prior employment verification check(s)
  6. (async) Offer

#LI-DNP

  • Customer Care Associate

    3 weeks ago

    , , Philippines BE Residences Full time

    We are looking for a Customer Care Associate to join our team and deliver exceptional customer service to our clients. As a Customer Care Associate, you will play a vital role in handling customer inquiries, resolving issues, and ensuring overall customer satisfaction. Reports directly to the Head of Customer Care, you will be the first point of contact for...

  • Customer Success

    3 weeks ago

    , , Philippines Abby Care Full time

    Customer Success - Family Empowerment Associate About Abby Care Making family care possible. At Abby Care, we are tackling one of the most important and unsolved challenges of our time: family caregiving. Over 50 million Americans are family caregivers for loved ones without pay, tools, or support. Our mission is clear and ambitious: to train and employ...

  • Customer Care Collections Associate

    2 days ago

    , Metro Manila, Philippines NTT DATA North America Full time

    Join to apply for the Customer Care Collections Associate role at NTT DATA North America In these roles you will be responsible for: Providing front-line phone customer service to policyholders, beneficiaries, agents, and internal customers. Ensuring customer satisfaction and strive to meet service standards. A typical day will likely involve fielding...

  • Customer Care Process Associate

    3 weeks ago

    , Metro Manila, Philippines Capgemini Full time

    Overview Customer Care Process Associate role at Capgemini. Digitally resolve customer issues with the highest level of professionalism and integrity to ensure customer satisfaction and retention. Responsibilities Digitally resolve customer issues with professionalism to ensure customer satisfaction and retention. Qualifications Strong Communication &...

  • Customer Care Collections Associate

    3 weeks ago

    , Metro Manila, Philippines NTT DATA North America Full time

    Join to apply for the Customer Care Collections Associate role at NTT DATA North America Overview In these roles you will be responsible for Responsibilities Providing front-line phone customer service to policyholders, beneficiaries, agents, and internal customers. Ensuring customer satisfaction and strive to meet service standards. A typical day will...

  • Customer Success Lead

    4 days ago

    Philippines (Remote) Abby Care Full time $40,000 - $60,000 per year

    About Abby Care Making family care possible. At Abby Care, we are tackling one of the most important and unsolved challenges of our time: family caregiving. Over 50 million Americans are family caregivers for loved ones without pay, tools, or support. Our mission is clear and ambitious: to train and employ family caregivers so they can get paid for the...

  • Customer Care Associate

    3 weeks ago

    , Metro Manila, Philippines Caldwell Communications Full time

    Customer Care Associate - Chat/Non Voice - START ASAP Join to apply for the Customer Care Associate - Chat/Non Voice - START ASAP role at Caldwell Communications Customer Care Associate - Chat/Non Voice - START ASAP 6 days ago Be among the first 25 applicants Join to apply for the Customer Care Associate - Chat/Non Voice - START ASAP role at Caldwell...

  • Apply Now As Customer Care Associate Alabang

    3 weeks ago

    , Metro Manila, Philippines Buscojobs Full time

    Overview Multiple customer support/center roles are posted in various locations. Listings include responsibilities and qualifications for Customer Care Associate, Associate II, Customer Support/Call Center roles across Alabang, Taguig, Makati, and nearby areas. Use the details below to assess suitability and application requirements. Job: Customer Care...

  • Customer Care Officer

    3 weeks ago

    , Metro Manila, Philippines Buscojobs Full time

    Overview Explore customer care officer positions in Makati, Philippines. These roles involve managing customer relationships, resolving issues, and providing support. Requirements typically include excellent communication, problem-solving abilities, and a customer-centric approach. Opportunities include customer service, client relations, and call center...

  • Customer Care Phlebotomists

    1 week ago

    , , Philippines Buscojobs Full time

    Job Listings Overview Customer Care Phlebotomists jobs in the Philippines and multiple patient care roles across various healthcare and admin support positions. The postings cover responsibilities in patient care navigation, appointment scheduling, care coordination, administrative support, billing, and customer service within healthcare settings. Roles...