Customer Care Associate

12 hours ago

Philippines Remote - Referral Board Full time ₱150,000 - ₱250,000 per year
The position

The Customer Care Associate position at Remote is focused on supporting our standard users.

The Customer Care Associate will be responsible for providing customer support to our various user types across a number of verticals and product areas via email and live messaging channels.

This is an exciting time to join Remote

Requirements
  • Strong problem-solving skills with a passion for enhancing the customer journey and advocating for customer needs.
  • Solid experience in Customer Support or Customer Enablement within a product or tech environment, with hands-on experience in Live Chat and Email Support.
  • Experience using CRM tools to manage customer interactions and support workflows.
  • Proven ability to collaborate with multiple stakeholders who have varying priorities.
  • Excellent team collaboration and communication skills—diligent, persistent, yet kind and patient with others.
  • Strong interest in modern web technologies and applications, with the ability to navigate ambiguous situations comfortably.
  • Fluent in written and spoken English.
Nice-to-have:
  • Experience working remotely or in a fast-growing organization.
  • Familiarity with HR, Payroll, Healthcare, and/or Pension systems.
Key responsibilities
  • Responsible for solving tickets per week across various Remote verticals
  • Maintain productivity standards, while ensuring high attention to detail with a healthy obsession with the customer journey and customer advocacy.
  • Respond within agreed Service Level time to standard tickets via email and live messaging across all verticals
  • Work in close collaboration with the Customer Success, cross-vertical operational teams and Sales.
  • You'll be the voice and the ear for our users
Practicals
  • You'll report to: Manager, Customer Success
  • Team: Customer Success
  • Location: This is a location specific position, and we're open to hire this role in New Zealand, The Phillipines, Japan or Australia.
  • Start date: As soon as possible
Application process
  1. (async) Profile review
  2. Interview with recruiter
  3. Interview with hiring manager
  4. Role Play live session
  5. Prior employment verification check(s)
  6. (async) Offer

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