Bahasa Customer Care Process Associate

Bahasa Customer Care Process Associate

Taguig, National Capital Region • Ingram Micro

Posted today

Job Description

Description
Ingram Micro touches 80% of the technology you use every day with our focus on Technology Solutions, Cloud, and Commerce and Lifecycle Solutions.
With $46 billion in revenue, we have become the world’s largest technology distributor with operations in 56 countries and more than 30,000 associates. We continue to strategically expand our global reach with 32 acquisitions since 2012.

Position Summary :

• Takes initial customer calls and answers general questions regarding company products and services.
• Refers callers to appropriate resources including inbound sales, billing, technical support, etc. Follows-up to customer inquiries regarding orders, shipment tracing, returned goods, etc.
• May determine caller eligibility for technical support and transfers calls to technical support queues.
• Other responsibilities include data entry, use of internal databases to answer customer questions and writing internal/external non-technical documentation.
• Documents customer concerns and forwards complaint trends to appropriate departments.

What you bring to the role :

• Seasoned individual contributor. Works under limited supervision for routine situations.
• Provides assistance and training to lower level employees. Problems typically are not routine and require analysis to understand.
• Explains practices, procedures and policies to reach agreement with others outside of the job area.
• Provides administrative or technical support at a senior level. Proficient in the various competencies relevant to their job.
• May act as a lead or mentor to more junior personnel.
• Works on assignments that are moderately difficult, requiring judgment in resolving issues or in making recommendations. Normally works independently within established procedures.
• Determines methods and procedures on new assignments. May be informal team leader.

Requirements :

• College degree and minimum 3 years experience in functional area. Substantial understanding of the job and the ability to apply knowledge to tasks.
• *This is not a complete listing of the job duties. It’s a representation of the things you will be doing, and you may not perform all of these duties.*

This advertiser has chosen not to accept applicants from your region.

Associate Ii, Customer Support

Taguig, National Capital Region • Ingram Micro

Posted today

Job Description

Description
Ingram Micro touches 80% of the technology you use every day with our focus on Technology Solutions, Cloud, and Commerce and Lifecycle Solutions.

Position Summary :

• Takes initial customer calls and answers general questions regarding company products and services.
• Refers callers to appropriate resources including inbound sales, billing, technical support, etc. Follows-up to customer inquiries regarding orders, shipment tracing, returned goods, etc. May determine caller eligibility for technical support and transfers calls to technical support queues.
• Other responsibilities include data entry, use of internal databases to answer customer questions and writing internal/external non-technical documentation.
• Documents customer concerns and forwards complaint trends to appropriate departments.

What you bring to the role :

• Established and productive individual contributor. Works under moderate supervision. Problems typically routine but may require interpretation.
• Communicates information that requires explanation or interpretation.
• Provides administrative or technical support at an intermediate level. Still gaining or have attained full proficiency.
• Works on semi-routine assignments with occasional deviation from accepted practice.

Requirements :

• College degree and 3 years of general experience or 2 years functional experience.
• *This is not a complete listing of the job duties.*

This advertiser has chosen not to accept applicants from your region.

Makati, National Capital Region • Confidential

Posted 20 days ago

Job Description

(Job Alert) Customer Support Associate

Responsibilities:

• Phone or Live chat shift – help customers by understanding queries and providing solutions
• Search Knowledgebase and FAQ for relevant information
• Communicate with Operations or KYC teams via internal ticketing system
• Escalate tickets when needed
• Email shift – work through the oldest emails first
• Attend coaching and client improvement trainings

Qualifications:

• Customer Service experience in BPO (6+ months)
• Strong English understanding and tools usage
• Ability to multi-task and adapt to fast-paced environment
• Problem-solving mindset and attention to detail
• Basic computer skills; 40 WPM, 100% accuracy
• Filipino resident

Work location: Ayala Ave., Makati City, Philippines

Call Center Agent

Taguig City • Various Employers

Posted today

Job Description

Customer service representatives help customers with complaints and questions, give information about products and services, take orders, and process returns. May involve sales elements.

Qualifications :

• College Graduate with 7 months BPO experience or College Undergraduate with 1 year BPO experience
• Excellent communication skills; onsite work

Salary : Php22,000.00 - Php35,000.00 per month

Benefits :

• Health insurance, paid training, promotion opportunities, etc.

Call Center Agent

Makati, National Capital Region • Stark Asia Solutions, Inc.

Posted today

Job Description

Job Title: Customer Service Representative

Responsibilities:

• Provide solutions and alternatives within time limits
• Process customer accounts and documents
• Maintain product knowledge; ensure data confidentiality
• Assist customers using various tools

Main Qualifications:

• At least High School Graduate; College Grad/Associate Graduate
• Willing to work onsite; good English

Salary: Php15,000.00 - Php18,000.00 per month

SetSchedule

Taguig City • SetSchedule

Posted today

Job Description

Overview :

SetSchedule is a software company serving realtors and professionals. Customer Success Consultant to ensure 100% customer satisfaction and retention.

Job Highlights :

• Full-time remote-based
• Salary $7/hr; career development
• Growing real-estate tech company

Responsibilities :

• Supervise User Experience Team; ensure quality and deadlines
• Resolve customer complaints; provide superior UX
• Discuss performance with employees; schedule and assignments

Skills & Requirements :

• At least 5 years as Tech Support Team Lead/Supervisor/Manager or equivalent
• Strong communication; familiarity with Google Docs/Sheets/Meets, Slack, etc.
• Hardware/Internet requirements listed (PC, RAM, headset, internet)

Benefits:

• Additional leave; health insurance; paid training; work from home

Location: Makati City area – reliably commute or relocate

Customer Support Representative (Amazon) 25 to 40k

Makati, National Capital Region • M and J Recruitment Firm

Posted today

Job Description

Responsibilities :

• Provide excellent customer service through active listening
• Handle confidential information securely
• Aim to resolve issues on first call; proactive
• Communicate clearly with customers

Qualifications :

• At least 2 years completed college with 3 years BPO experience
• Experience in E-Commerce preferred; strong attention to detail
• Strong English communication; computer and internet navigation
• Basic Excel; willing to work night shift in Makati

Salary: Php25,000 - Php40,000; Schedule: Night shift

• Receive personalized job recommendations.

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