DE030214-Workforce Services Senior Analyst

DE -Workforce Services Senior Analyst page is loaded## DE -Workforce Services Senior Analystlocations: Quezontime type: Full timeposted on: Posted 2 Days Agojob requisition id: CXO- -S61113---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE---POSITION TITLE: Workforce Services Senior AnalystWORK SETUP: Return to OfficeOverall Purpose:The role involves monitoring live operational data in a contact center or service environment to ensure alignment with staffing levels, agent performance, call volumes, service level agreements (SLAs), and business goals. Key responsibilities include real-time data monitoring, schedule adjustmentsResponsibilities:General Responsibilities:• Lead and support a team of analysts, providing training, guidance and performance feedback to maintain accuracy and consistency in Real Time Management team.• Responsible for checking attendance validation, generating reports, and providing status updates for each resource to stakeholders, call outs and communications.• Overseeing service level agreements, ensuring daily targets are met while maintaining control to prevent potential leakages that could lead to revenue loss• Checking for ensuring compliance with overtime are within project requirements and is met during the entire week.• Responsible for outage management, including reporting, issuing notifications, resolution and conducting impact analysis.• Performs admin tasks such as bi-weekly coaching, timecard compliance and Scorecard submission.• Train and mentor staff and act as subject matter experts.OTHERS:Project Shift Schedule: Rotation ShiftProject Rest Day: Rotation OffProject/Team Location: Quezon City, Cyberpark Tower 1SKILLS AND QUALIFICATIONS:• At least 3 years relevant work experience; 1 year supervisory• Consider RTA + any of the three other WFM functions (Scheduling, Forecasting, or Capacity Planning)• Open to college undergraduates with relevant experience**About Accenture**We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces.Join Accenture to work at the heart of change.Visit us at **Equal Employment Opportunity Statement**We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law.Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.At the heart of every great change is a great human. Every day our are doing incredible things by working together to pursue our shared purpose–to deliver on the promise of technology and human ingenuity.Come be part of our team–bring your ideas, ingenuity and determination to make a difference, and we’ll solve some of the world’s biggest challenges.Around the globe, we work with exceptional people, the latest and greatest tech and leading companies across industries to create value for our clients, people and communities.Choose a career with us, and together, let's create positive, long-lasting value.### Discover stories of change from A to ZMeet our exceptional people who are living their purpose and making a real, lasting, positive difference.
#J-18808-Ljbffr

---