Technical Support Specialist

Technical Support Specialist (Cebu, Philippines) Intro

Are you passionate about technology and driven to combat cybercrime? JoinHornetsecurity, a leading international cybersecurity company with 18 offices worldwide and headquarters in Germany. We have just opened a new office inCebu (IT Park) and are looking for dedicatedTechnical Support Specialists (m/f/d) to join our team and help us safeguard businesses from cyber risks. If you’re excited about solving technical challenges and making a difference in the world of cybersecurity, we want to hear from you.

Your Job

• You will diagnose and resolve our corporate clients’ technical issues over the telephone, email and online chat in the areas of system configurations, product functionality and bugs/ enhancements.
• You build personal customer relationships and focus on offering an awesome customer experience.
• You escalate issues to our development team and co-ordinate such issues until they are solved.
• You convey customer feedback to product development staff.
• You keep customers informed on how and when issues are resolved.
• You interact with other teams to provide a comprehensive and high-quality support.

Your Profile

• You have excellent logical, analytical and problem-solving skills.
• You possessgood customer etiquette and the ability to manage high profile customers well under pressure.
• You have experience introubleshooting Windows Server issues using inbuilt Windows applications such as the Event Log Viewer, netstat etc.
• You have a good understanding of basicnetworking protocols.
• You possessexcellent English communication skills, both written and verbal. Any other language is a plus.
• You are a quick learner and self-starter .
• Knowledge/experience withHyper-V and/or VMware virtualization platforms.
• Experience as a network/system administrator or Technical Support representative.
• Deep understanding of the Windows Server operating system (file system, registry, memory model, security model, process model).
• Knowledge/experience withMicrosoft VSS.
• Free space for innovation and independent action in a fast-growing international company with a promising future.
• Short decision paths and flat hierarchies in an open work atmosphere.
• Personal and professional development opportunities.
• No dress code – you can come to work as you like.

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Our Recruiter, Julia Klein, is at your disposal. Simply apply proactively and convince us of your abilities

You can send an email to or write her on Whatsapp

About us

The Hornetsecurity Group is the leading cloud security provider in Europe, which protects the IT infrastructure, digital communication and data of companies and organizations of all sizes. Its services are provided worldwide via 11 redundantly secured data centers. The product portfolio covers all important areas of email security, including spam and virus filters, legally compliant archiving and encryption, as well as defense against CEO fraud and ransomware. With more than 400 employees, the Hornetsecurity Group is represented globally at several locations and operates in more than 30 countries through its international distribution network. The premium services are used by approximately 50,000 customers including Swisscom, Telefónica, KONICA MINOLTA, LVM Versicherung and CLAAS.

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