Public Sector Key Account Manager

7 days ago

Makati, Philippines VITRO, Inc. Full time

Job Description Public Sector Account Management Build and maintain strong relationships with key decision-makers and influencers within government agencies and public sector organizations. Understand client needs, procurement processes, and compliance requirements specific to the public sector. Act as the primary point of contact for assigned accounts, ensuring alignment with Vitro Data Center’s business objectives. Sales & Account Strategy Development Develop and execute strategic account plans to drive revenue growth and account penetration in the public sector. Collaborate with internal teams to design customized solutions, proposals, and pricing for government clients. Monitor account performance, track contract renewals, and identify opportunities for expansion or cross‑selling. Bid and Tender Management Partner with the bids team in preparing, submitting, and managing bids, tenders, and RFP/RFQ responses. Ensure compliance with procurement regulations, SLCC requirements, and documentation standards. Coordinate with legal, finance, and technical teams to deliver competitive and compliant submissions. Order Management and Processing Oversee internal processing of service orders, ensuring accuracy and timely execution. Work with provisioning, billing, and operations teams to meet client requirements in compliance with procedures. Serve as the main contact for customers on service order status, addressing any issues or delays. Customer Engagement and Relationship Building Conduct regular account reviews, meetings, and executive briefings with government clients. Address client concerns promptly to ensure high customer satisfaction and long‑term partnerships. Represent Vitro in industry events, forums, and government consultations. Performance Monitoring and Reporting Track and report sales activities, account performance, and revenue forecasts. Provide insights on account risks, opportunities, and competitive positioning to management. Maintain accurate data in CRM systems (e.g., Salesforce). Market & Policy Intelligence Stay updated on government ICT initiatives, budgets, and policy changes that influence data center and cloud adoption. Monitor competitor activities in the public sector space and provide intelligence to internal teams. Share insights with product and marketing teams to refine offerings for government clients. Job Requirements Bachelor’s degree in Business, Marketing, Information Technology, or a related field. 3–5 years of experience in key account management, business development, or sales, preferably in IT, telecommunications, or data center industry. Proven success in managing public sector/government accounts and navigating procurement processes. Experience in preparing and managing government bids/tenders and meeting or exceeding sales targets. Strong understanding of data center solutions, cloud computing, and IT infrastructure. Knowledge of public procurement laws, SLCC requirements, and contracting frameworks. Excellent interpersonal and communication skills, capable of engaging with senior government officials. Strategic thinker with solid negotiation skills. Ability to work independently and in cross‑functional teams within a fast‑paced environment. Strong organizational skills with a focus on compliance and detail. Proficiency in CRM tools (e.g., Salesforce) and Microsoft Office Suite. Relevant certifications in sales, IT, or data center technologies are an advantage. #J-18808-Ljbffr

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