Rooms Division Manager

1 day ago

Batangas City, Philippines Comvest Investment Inc. Full time

Front office management Oversee and lead the front desk staff, concierge, and guest services representatives to guarantee seamless operations, effective guest check-in and check-out procedures, and top-notch service. Reservation management Oversee the reservation department, making sure that group reservations, guest inquiries, and room reservations are handled accurately and quickly. You should also put measures in place to maximize room revenue and occupancy levels. Guest services enhancement To improve the overall visitor experience, create and implement guest service standards and objectives. These should include VIP amenities, individualized treatment, and extra touches that go above and beyond for guests. Housekeeping management Establish and put into practice guest service goals and standards to enhance the entire tourist experience. VIP perks, personalized attention, and extras that go above and beyond for visitors should all be part of this. Quality assurance Establish and uphold quality assurance requirements for visitor lodgings, such as amenities, cleanliness, and upkeep. Regular audits and inspections are carried out to guarantee both guest happiness and adherence to brand standards. Revenue optimization Create and put into action plans to optimize room revenue and occupancy levels, such as pricing plans, distribution channel management, and upselling campaigns, in order to meet financial targets and profitability objectives. Training and development Make sure front desk and housekeeping employees have the tools, resources, and training they need to fulfill performance standards and provide outstanding customer service by offering them mentoring, training, and chances for professional growth. Budget management Create and oversee departmental budgets that cover capital expenditures, operating costs, and staffing in order to meet financial goals and keep costs under control while upholding standards and quality of service. Technology integration Assess and put into place technological methods and solutions to improve guest services, expedite operations, and boost productivity in areas including housekeeping management, reservations, and guest communication. Safety and security To protect the safety and wellbeing of both visitors and employees, make sure that all safety and security policies and procedures—such as emergency readiness, fire safety, and guest security measures—are followed. Collaboration and communication Work together with other hotel departments, such as marketing, sales, food and beverage, and maintenance, to plan events, exchange information, and guarantee a flawless visitor experience throughout the hotel. #J-18808-Ljbffr

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