Sr. Technical Support Engineer II

24 hours ago

Philippines Ingram Micro Full time

Sr. Technical Support Engineer II

Apply locations: Taguig, Philippines | Full time | Posted 7 Days Ago | Job requisition id: R-

It's fun to work in a company where people truly BELIEVE in what they're doing

Job Description:

Your Responsibilities:

  • Providing support 24x7x365 in a follow the Sun model, collaborating with offices in Canada and Australia.
  • Handling support requests from resellers, staying updated on features, and providing level two diagnoses and resolutions on our Platform.
  • Triaging issues to internal and external teams, ensuring resolution within OLAs, and advocating for customers with Engineering, Development, and vendors.
  • Monitoring systems, recognizing alerts, and responding within 5 minutes during working hours (Event Management).
  • Responding to service outages and performance issues by moderating conference calls and engaging Triage teams for quick resolution (Incident Management).
  • Maintaining knowledgebase articles to optimize support efficiency.
  • Driving operational improvements and efficiency.

Requirements:

  • 2+ years in Technical Support or similar roles.
  • Experience with Webservers (Apache, IIS) and Databases (MySQL, MSSQL, PostgreSQL).
  • Experience with Monitoring tools (e.g., Zabbix, Monitis).
  • Strong knowledge of Application Protocols (DNS, HTTP, HTTPS, FTP).
  • Basic understanding of Linux environments.
  • Knowledge of APIs and web services (JSON, REST, OAuth).
  • Experience with Microsoft technologies (.NET, SQL, SharePoint, TFS).
  • Web Technologies: .NET Framework 3.5+, ASP.Net, C#, CSS, XML, JavaScript, Visual Studio, TFS/JIRA, IIS, FTP, Web Services.
  • Optional: Monitoring/logging tools, JIRA, Confluence, Cloud platforms (Azure, AWS, GCP), scripting (Bash, Python, PowerShell, PHP), virtualization (Docker, Kubernetes).
  • Willingness to work some weekends.
  • Strong customer service orientation, eagerness to learn, and excellent communication skills in French & English.
  • Self-motivated, proactive, detail-oriented, and a team player.
Nice to have:
  • ITIL and Microsoft Azure certifications.
  • Hands-on experience with cloud platforms, scripting, virtualization, and the CloudBlue Commerce platform.
Why work here?

Join us to make technology happen in surprising ways. It’ll be a fun journey

Click Introduce Yourself above to join our talent network

About Us

Ingram Micro reaches over 90% of the global population, helping businesses grow and supporting industries worldwide. We value our people, offer growth opportunities, and are shaping the future through technology. Let’s shape tomorrow together.

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