Sr. Technical Support Engineer II

3 weeks ago

Philippines Ingram Micro Full time

Sr. Technical Support Engineer II

Apply locations: Taguig, Philippines | Full time | Posted 7 Days Ago | Job requisition id: R-

It's fun to work in a company where people truly BELIEVE in what they're doing

Job Description:

Your Responsibilities:

  • Providing support 24x7x365 in a follow the Sun model, collaborating with offices in Canada and Australia.
  • Handling support requests from resellers, staying updated on features, and providing level two diagnoses and resolutions on our Platform.
  • Triaging issues to internal and external teams, ensuring resolution within OLAs, and advocating for customers with Engineering, Development, and vendors.
  • Monitoring systems, recognizing alerts, and responding within 5 minutes during working hours (Event Management).
  • Responding to service outages and performance issues by moderating conference calls and engaging Triage teams for quick resolution (Incident Management).
  • Maintaining knowledgebase articles to optimize support efficiency.
  • Driving operational improvements and efficiency.

Requirements:

  • 2+ years in Technical Support or similar roles.
  • Experience with Webservers (Apache, IIS) and Databases (MySQL, MSSQL, PostgreSQL).
  • Experience with Monitoring tools (e.g., Zabbix, Monitis).
  • Strong knowledge of Application Protocols (DNS, HTTP, HTTPS, FTP).
  • Basic understanding of Linux environments.
  • Knowledge of APIs and web services (JSON, REST, OAuth).
  • Experience with Microsoft technologies (.NET, SQL, SharePoint, TFS).
  • Web Technologies: .NET Framework 3.5+, ASP.Net, C#, CSS, XML, JavaScript, Visual Studio, TFS/JIRA, IIS, FTP, Web Services.
  • Optional: Monitoring/logging tools, JIRA, Confluence, Cloud platforms (Azure, AWS, GCP), scripting (Bash, Python, PowerShell, PHP), virtualization (Docker, Kubernetes).
  • Willingness to work some weekends.
  • Strong customer service orientation, eagerness to learn, and excellent communication skills in French & English.
  • Self-motivated, proactive, detail-oriented, and a team player.
Nice to have:
  • ITIL and Microsoft Azure certifications.
  • Hands-on experience with cloud platforms, scripting, virtualization, and the CloudBlue Commerce platform.
Why work here?

Join us to make technology happen in surprising ways. It’ll be a fun journey

Click Introduce Yourself above to join our talent network

About Us

Ingram Micro reaches over 90% of the global population, helping businesses grow and supporting industries worldwide. We value our people, offer growth opportunities, and are shaping the future through technology. Let’s shape tomorrow together.

#J-18808-Ljbffr

  • Sr. Linux Support Engineer

    3 weeks ago

    , Metro Manila, Philippines Permhunt Full time

    About the job Sr. Linux Support Engineer About the Role Our client, a pioneering storage software company, is seeking a Senior Linux Support Engineer to join their global support team. This role focuses on providing expert technical support for customers using the company's custom Linux-based storage software. As a Senior Linux Support Engineer, you will...

  • Customer Support Technical Specialist II

    6 days ago

    , , Philippines Dayforce Full time

    Customer Support Technical Specialist II Join to apply for the Customer Support Technical Specialist II role at Dayforce Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region....

  • Technical Specialist II

    2 weeks ago

    Philippines Catholic Relief Services Full time ₱900,000 - ₱1,200,000 per year

    The Restore Southeast Asia -Restoring Lands and Livelihoods in the Philippines (RESAP) Project funded by Mirova and managed by the Global Evergreening Alliance is a 5-year project aims to catalyze livelihood improvement and ecosystem restoration by empowering communities through diversified income streams and restoring degraded landscapes and ecosystem...

  • Technical Support Engineer II

    3 weeks ago

    , , Philippines Delinea Full time

    Delinea Taguig, National Capital Region, Philippines Get AI-powered advice on this job and more exclusive features. Overview Delinea is seeking a talented Technical Support Engineer to join our Global Technical Support team, providing world-class support to our customers. Our ideal candidate is a responsible and motivated self-starter with a desire to...

  • Technical Support Specialist

    1 week ago

    , Pampanga, Philippines Buscojobs Full time

    Technical Support Specialist Tier II – Porac/Pampanga (Sample) Technical Support Specialist Tier II jobs in P... Posted today Job Description Desktop Support Engineer is responsible for repairing, maintaining, and upgrading all hardware and equipment to ensure optimal workstation performance. The person will also troubleshoot problems in a timely and...

  • Technical Support Engineer Ii

    4 days ago

    , Metro Manila, Philippines Buscojobs Full time

    About DelineaDelinea is a pioneer in securing human and machine identities through intelligent, centralized authorization, empowering organizations to seamlessly govern their interactions across the modern enterprise. Leveraging AI-powered intelligence, Delinea's leading cloud-native Identity Security Platform applies context throughout the entire identity...

  • Technical Project Manager I/II

    3 weeks ago

    , , Philippines Gabtech Global, LLC Full time

    Get AI-powered advice on this job and more exclusive features. Direct message the job poster from Gabtech Global, LLC Recruitment Specialist at Gabtech Global, LLC Job Title: Technical Project Manager I/II Rate: PHP 535.714 PER HOUR Working Hours: 10:00 AM – 7:00 PM EDT (Monday to Friday) Role Summary: The Technical Project Manager handles all phases...

  • Network Engineer II

    1 week ago

    , Metro Manila, Philippines SupportNinja Full time

    Overview The Network Engineer II role is to ensure that industry best practices and methodologies are applied to deployment and migration of customer VMWare VeloCloud, firewall, route/switch and data center networks. This individual provides technical guidance and leadership to the customer and project management team and ensures project timelines are met....

  • Technical Support Engineer

    3 weeks ago

    , , Philippines Delinea Inc. Full time

    About Delinea: Delinea is a pioneer in securing identities through centralized authorization, making organizations more secure by seamlessly governing their interactions across the modern enterprise. Delinea allows organizations to apply context and intelligence throughout the identity lifecycle across cloud and traditional infrastructure, data, and SaaS...

  • Sr. Software Engineer

    3 weeks ago

    , CENTRAL VISAYAS, Philippines HawodTech Solutions Full time

    Sr. Software Engineer Job Description: This position will focus on projects that help our customers address their online privacy challenges. You will be responsible for designing and implementing performance and scalable products that help our customers discover their privacy data and assess the relevant risks. You will use your deep technical experience to...