Customer Integration Support Engineer

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Join a Fintech That's Redefining Payments and Rewards
At Hello Clever, we're transforming the way people and businesses move money - fast, securely, and with instant rewards. As we continue to scale globally, we're expanding our support coverage and looking for a Customer Integration Support Engineer (Roster Basis) to help merchants’ developers integrate smoothly with our APIs, while also providing post-go-live support when needed.
This role is ideal for someone with strong technical skills who loves working with customers and cross-functional teams, solving API issues, and ensuring merchants succeed with our products.
Location:

• Hybrid (Vietnam – HCMC Office) or Remote (Philippines)
  

Employment Type

• Full-time (~40 hours/week, roster basis)
  

What You’ll Do
Your primary responsibility will be L1.2 Integration Support, with some coverage of L1.1 Transactional / Post-Go-Live Support when required:
L1.2 Integration Support (Main)

• Guide merchant developer teams through Hello Clever’s API integration process.
• Debug API requests, webhook events, and JSON payloads.
• Share best practices and provide clear, actionable feedback to developers.
• Collaborate closely with QA, Senior Developers, and Sales/Business teams to ensure integrations are smooth and on schedule.
  

L1.1 Transactional & Post-Go-Live Support (Secondary)

• Handle merchant queries related to live transactions when escalated.
• Diagnose and resolve common payment or operational issues.
• Escalate systemic or supplier-related issues to senior teams where necessary.
  

Documentation & Collaboration

• Maintain accurate support case records.
• Contribute to troubleshooting resources, FAQs, and integration guides.
  

What We're Looking For

• Mid-level technical background with strong knowledge of REST APIs, JSON, and Webhooks.
• Skilled in using tools like Postman or curl for API testing and debugging.
• Experience in developer-facing technical support; payment APIs or fintech background is a plus.
• Ability to troubleshoot both integration (main) and transactional (secondary) support issues.
• Strong communication skills: able to explain technical concepts clearly to both developers and non-technical stakeholders.
• Excellent customer service skills.
• Excellent written and spoken English.
• Willingness to work on a roster (~40 hrs/week), including late night (9 pm – 5 am AEST/AEDT) or weekend shifts on a rotating schedule.
  

What You’ll Get

• Be part of a growing fintech with global reach and real-world impact.
• Hybrid (Vietnam – HCMC Office) or remote (Philippines) work options.
• Competitive compensation with rostered hours and shift flexibility.
• Hands-on experience with cutting-edge payment integration technologies.
• Opportunities to collaborate across Product, Engineering, and Sales.
• Supportive, inclusive team culture with regular engagement activities.
• Clear growth pathways into **senior technical support and specialist integration roles.
  

How to Apply

• Send your CV to
• Subject: Application – Customer Integration Support Engineer (Roster Basis)
• Please note, only shortlisted candidates will be contacted.

Seniority level

• Seniority level Not Applicable

Employment type

• Employment type Contract

Job function

• Job function Customer Service
• Industries Software Development

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