Service Delivery Coordinator

3 weeks ago

Metro Manila Philippines Buscojobs Full time

Customer Service – Process Developer (Genpact)

In this role, you will support customers in English via calls and emails. You will respond to inquiries, resolve issues, and maintain accurate records while staying up to date with product and service offerings.

Responsibilities

  • Receive and respond to customer calls, emails and chats; capture and verify required information
  • Provide empathetic support for financial products and services
  • Resolve customer issues in a professional and timely manner
  • Maintain accurate records of customer interactions and resolutions
  • Communicate solutions and recommendations to clients
  • Meet or exceed performance metrics (response time, customer satisfaction) and quality targets
  • Effective client account management to drive client advocacy

Qualifications

Minimum Qualifications

  • High School or Senior High School Graduate
  • Customer service experience, preferably in financial services
  • Strong written and verbal communication skills
  • Strong numeracy and problem-solving skills
  • Ability to work in a fast-paced environment with a high volume of inquiries
  • Strong attention to detail and ability to maintain accurate records

Open to flexible schedule, including evenings and weekends

Preferred Qualifications / Skills

  • Communication and reporting skills
  • Decision making and critical thinking

Company

Genpact is an Equal Opportunity Employer and does not charge fees for job applications. Genpact is committed to a dynamic work environment that values respect, integrity, customer focus, and innovation.

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