Service Delivery Coordinator

4 weeks ago

Manila, Philippines Planit Full time

Planit Manila Planit is a world leader in application testing and quality engineering, delivering high‑quality systems, applications, and IT architecture. With a global footprint and 1,700+ employees, we support organizations in achieving better outcomes through expert consultancy, bespoke services, and advanced training. About the role The Service Delivery Coordinator (SDC) works closely with Account Directors, Account Managers, Delivery Managers, and People Leads to provide administrative support and coordination. Key to success is strong organization, clear communication, stakeholder management, and the ability to remain calm under pressure. Responsibilities Manage Salesforce dashboards, ensuring compliance with company KPI’s regarding opportunities and account activities. Ensure client invoices are checked and approved according to Planit timelines and follow through with client communications regarding invoicing where necessary. Liaise with field personnel to ensure time cards (both client and Planit) are completed accurately and in a timely manner. Cross‑check client time card data and Planit time card data to assure consistency and accuracy. Provide timesheet completion performance data to Account Directors, People Leads, and the leadership team. Escalate habitual non‑completion or tardiness to the appropriate Account Director, People Lead, and/or senior management. Collect and collate service delivery data to facilitate internal and client‑facing reporting. Create and update reporting pack deliverables to meet specified contractual requirements (where present) on an account‑by‑account basis. Track and report on action item completion status. Record timesheet system outages and performance issues. Liaise with the IT function regarding the escalation of timesheet system issues. Utilise Planit or client templates to create and draft Master Service Agreements and Statements of Work. Maintain close attention to detail to deliver accurate information to the client and the Account Director team. Swiftly respond and create documents to ensure no delay in document delivery. Culture & Benefits Paid health insurance (HMO). Life insurance coverage. Personal accident coverage. 20 days paid leave per year. Group personal accident insurance. Payroll Easy Accounts. Full access to Planit's Academy, Apollo training programmes, LinkedIn Learning, and other third‑party training. Global opportunities for transfers and secondments across the Planit Group. Working Conditions Fixed Term Employment (6‑month contract). Referrals increase your chances of interviewing at Planit by 2×. #J-18808-Ljbffr

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