Service Delivery Coordinator

5 days ago

Manila, Philippines Planit Full time

Planit Manila Planit is a world leader in application testing and quality engineering, delivering high‑quality systems, applications, and IT architecture. With a global footprint and 1,700+ employees, we support organizations in achieving better outcomes through expert consultancy, bespoke services, and advanced training. About the role The Service Delivery Coordinator (SDC) works closely with Account Directors, Account Managers, Delivery Managers, and People Leads to provide administrative support and coordination. Key to success is strong organization, clear communication, stakeholder management, and the ability to remain calm under pressure. Responsibilities Manage Salesforce dashboards, ensuring compliance with company KPI’s regarding opportunities and account activities. Ensure client invoices are checked and approved according to Planit timelines and follow through with client communications regarding invoicing where necessary. Liaise with field personnel to ensure time cards (both client and Planit) are completed accurately and in a timely manner. Cross‑check client time card data and Planit time card data to assure consistency and accuracy. Provide timesheet completion performance data to Account Directors, People Leads, and the leadership team. Escalate habitual non‑completion or tardiness to the appropriate Account Director, People Lead, and/or senior management. Collect and collate service delivery data to facilitate internal and client‑facing reporting. Create and update reporting pack deliverables to meet specified contractual requirements (where present) on an account‑by‑account basis. Track and report on action item completion status. Record timesheet system outages and performance issues. Liaise with the IT function regarding the escalation of timesheet system issues. Utilise Planit or client templates to create and draft Master Service Agreements and Statements of Work. Maintain close attention to detail to deliver accurate information to the client and the Account Director team. Swiftly respond and create documents to ensure no delay in document delivery. Culture & Benefits Paid health insurance (HMO). Life insurance coverage. Personal accident coverage. 20 days paid leave per year. Group personal accident insurance. Payroll Easy Accounts. Full access to Planit's Academy, Apollo training programmes, LinkedIn Learning, and other third‑party training. Global opportunities for transfers and secondments across the Planit Group. Working Conditions Fixed Term Employment (6‑month contract). Referrals increase your chances of interviewing at Planit by 2×. #J-18808-Ljbffr

  • Service Delivery Coordinator

    2 weeks ago

    Manila, National Capital Region, Philippines Planit Full time ₱900,000 - ₱1,200,000 per year

    Planitare world leaders in application testing and quality engineering. We provide solutions that support organisations to deliver high quality systems, applications, and IT architecture.Planit is now a proud NRI company and part of a global movement to deliver a sustainable and secure future through better Information Technology exchanges. Our team offer...

  • Service Delivery Coordinator

    2 days ago

    Manila, National Capital Region, Philippines Planit Testing Full time ₱1,200,000 - ₱2,400,000 per year

    Planit are world leaders in application testing and quality engineering. We provide solutions that support organisations to deliver high quality systems, applications, and IT architecture.Planit is now a proud NRI company and part of a global movement to deliver a sustainable and secure future through better Information Technology exchanges. Our team offer...

  • Service Delivery Coordinator

    2 days ago

    Manila, National Capital Region, Philippines Planit Careers Full time ₱900,000 - ₱1,200,000 per year

    Planit are world leaders in application testing and quality engineering. We provide solutions that support organisations to deliver high quality systems, applications, and IT architecture.Planit is now a proud NRI company and part of a global movement to deliver a sustainable and secure future through better Information Technology exchanges. Our team offer...

  • Service Delivery Project Coordinator

    1 week ago

    Manila, National Capital Region, Philippines Gear Inc. Full time ₱1,200,000 - ₱2,400,000 per year

    Gear Inc. is looking for a Project Officer for our AU Telco team, you'll help manage project coordination and contribute to the success of critical initiatives.Key Responsibilities:Assist in the end-to-end management of telecommunications service delivery, from order initiation to completion.Use to track project timelines, allocate tasks, monitor progress,...

  • Service Delivery Project Coordinator

    4 weeks ago

    Manila, Philippines Gear Inc. Full time

    Overview Gear Inc. is looking for a Project Officer for our AU Telco team. You\'ll help manage project coordination and contribute to the success of critical initiatives. Responsibilities Assist in the end-to-end management of telecommunications service delivery, from order initiation to completion. Use Monday.com to track project timelines, allocate tasks,...

  • Service Delivery Manager

    4 days ago

    Manila, National Capital Region, Philippines Agilitec IT Full time ₱900,000 - ₱1,200,000 per year

    Employer: An MSP company located in Las Vegas, NevadaWork Set up: RemoteWorking Schedule: Pacific Standard TimeSalary: $2,000 - $2,500Benefits:13th Month PayHMO & Govt. Contribution Allowance on top of the salary (After a 90-day probationary period)Personal Time Off (After a 90-day probationary period)Position OverviewWe are seeking an experienced Service...

  • Service Delivery Manager

    2 weeks ago

    , Metro Manila, Philippines Agilitec IT Full time

    Overview Employer: An MSP company located in Las Vegas, Nevada Work Set up: Remote Working Schedule: Pacific Standard Time Salary: $2,000 - $2,500 Benefits: 13th Month Pay HMO & Gov. Contribution Allowance on top of the salary (After a 90-day probationary period) Personal Time Off (After a 90-day probationary period) Position Overview We are seeking an...

  • Service Delivery Consultant

    3 weeks ago

    , Metro Manila, Philippines Buscojobs Full time

    Service Delivery Consultant – Philippines Posted 1 day ago Job Description The opportunity: The role of a Cloud Service Delivery Manager (internal job title) is to manage the end-to-end delivery in Manila. This includes collaborating with cross-functional teams to ensure client requests are delivered on time and issues are resolved accordingly. You are...

  • Specialist, Service Delivery

    2 days ago

    Manila, National Capital Region, Philippines Melco Resorts & Entertainment Full time ₱900,000 - ₱1,200,000 per year

    REQ12920 Specialist, Service Delivery (Open Date: 16/06/2025)Position SummaryThe Specialist, Service Delivery acts as primary resource to provide 24x7 on site / remote support to users on various client devices and business systems.His / Her scope of support includes but not limited to software / hardware installation and configurations, data entry, issue...

  • ServiceNow HR Service Delivery Analyst

    3 weeks ago

    Manila, Philippines Datamatics Full time

    Datamatics Manila, National Capital Region, Philippines ServiceNow HR Service Delivery Analyst Role: ServiceNow HR Service Delivery Analyst Job Description: Objective and Purpose of the Assignment To provide technical administration and coordination support for the HR Service Delivery (HRSD) module in ServiceNow, ensuring effective configuration,...