Collections Chat Specialist

3 weeks ago

Metro Manila Philippines Buscojobs Full time

Collections Chat Specialist – Taguig

Posted today

Job Description

At American Express, our culture is built on a 175-year history of innovation, shared values and leadership behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

As the face of the company, you can create positive interactions with our customers every day– from curating a unique travel or lifestyle experience to helping them with their everyday needs. Find your place in service on #TeamAmex.

How will you make an impact in this role?

US Credit Chat – Digital servicing team, is responsible for handling Credit cardmember queries via chat providing world'd best customer service while ensuring we solve for credit concerns.

Responsibilities
  • Service card members using Digital chat platforms by resolving credit concerns through educating cardmembers about product features, consulting them on managing their accounts to paid status by resolving any credit related issues, and enabling higher spend.
  • Analyze risk on customer accounts followed by making sound decisions to ensure we become a 'payer of choice' for our card members attaining high customer satisfaction and adherence to Compliance requirements.
  • Communicate effectively written and orally, with ability to recognize tone and mood of customer through written communication. Comfortable with communicating complex information simply via Chat.
  • Adaptable & customer-centric approach to difficult situations through tact & empathy in communication. Ability to address 2 cardmember conversations simultaneously.

Minimum Qualifications

  • At least college level – bachelor's degree or equivalent (Undergraduate/Graduate, Vocational).
  • At least 1 year BPO experience with CSAT/NPS as a metric.
  • At least 6 months recent experience with live chat process.
  • Must be currently taking live chat with at least dual concurrence.

Preferred Skills

  • At least 1 year experience in Live Chat Collections process and/or voice collection experience.
  • Demonstrate personal excellence by remaining positive in difficult situations.
  • Display a passion to serve by delivering outstanding service in every interaction with customers.
  • Ability to work in fast-paced, dynamic environment; multitask using multiple systems and digital tools.
  • Strong communication skills (verbal and written), assertiveness for difficult conversations, negotiation, and problem solving.
  • Willing to work in a hybrid environment; full-time with hybrid onsite/work-from-home flexibility.
  • Work From Home requirements: at least 25 Mbps internet speed; private and quiet area to work.

Benefits and location details are provided as part of the role information and standard across the organization.

Offer of employment is conditioned upon successful completion of a background verification check, subject to applicable laws and regulations.

#J-18808-Ljbffr

  • Billing and Collection Specialist

    2 weeks ago

    , Metro Manila, Philippines Chargeflow Full time

    Who We're Looking For - The Dream Maker We are seeking a meticulous and detail-oriented Billing and Collection Specialist to join our team. In this role, you will be responsible for managing various aspects of billing operations, ensuring accuracy, compliance, and efficiency. You will collaborate closely with finance, sales, and customer success to address...

  • Accounts Collection Specialist

    3 weeks ago

    , Metro Manila, Philippines Buscojobs Full time

    Accounts Collection Specialist (Quezon City) Posted today Job Description COMPANY PROFILE: The firm has been in the Philippines for more than 88 years they offer computer systems and Technical-support business services. The company aim to provide consulting services to help businesses with strategy, technology implementations, and operational optimization....

  • Collections Specialist

    3 days ago

    Ortigas, Metro Manila, Philippines Asia Teleservices, Inc. Full time ₱25,000 - ₱40,000 per year

    Be part of our pioneering team and grow with a global lending company that values innovation, teamwork, and career development. We are looking for 10 Collections Specialists who are ready to take on this exciting opportunity and make an impact from day one.Job Key ResponsibilitiesHandle collections for B2C and/or B2B finance/loan accounts.Manage overdue...

  • Collection Specialist

    7 days ago

    , Bulacan, Philippines HVS Credit Collection Services Full time

    Collections Specialist (HVSCCS) About the Role: HVS Credit Collection Services is seeking a motivated and goal-oriented Collections Specialist to join our growing team in Bulacan. You will be responsible for managing a portfolio of accounts, negotiating payment solutions, and ensuring professional communication with clients. Responsibilities: Debt Recovery:...

  • Local Collections Specialist

    1 week ago

    Ortigas, Metro Manila, Philippines High Tech Smart Solutions Full time ₱900,000 - ₱1,200,000 per year

    About the role Join our dynamic team at High Tech Smart Solutions as a Local Collections Specialist. In this full-time position, you will play a crucial role in our collections efforts, working to recover outstanding debts and maintain positive customer relationships. Based in our Ortigas, Pasig City office, you will be an integral part of our customer...

  • Collections Coordinator

    3 weeks ago

    , Metro Manila, Philippines Buscojobs Full time

    Field Collections Agency Coordinator Overview: The Field Collections Agency Coordinator is responsible for managing the coordination and oversight of external field collection agencies handling delinquent accounts from mid-stage delinquency (Bucket 2) to write-off. The role ensures that agencies implement tested and effective collection strategies, comply...

  • Sales Chat Support

    4 days ago

    , Pampanga, Philippines Furlife Pet Grooming Service Full time

    We’re Hiring: Sales Chat Support (Online Booking Specialist) Location: Hybrid Setup (1 day on site) Company: Furlife Pet Grooming Services Do you love pets and enjoy helping people online? Join Furlife Pet Grooming Services as a Sales Chat Support and be the friendly voice behind every successful booking! Help pet parents schedule grooming, transport,...

  • Collections Manager

    3 weeks ago

    , Metro Manila, Philippines Big Loan Full time

    Overview Accounts Receivable Credit & Collections Manager position. Responsibilities Oversee the overall collections performance Organize soft collection process + process automation (collection system, dialer, internal call center) Develop collection strategies and oversees implementation to achieve collection targets Review delinquency loan reports and...

  • SEO Specialist

    5 days ago

    Manila, National Capital Region, Philippines The Chat Agency Full time ₱900,000 - ₱1,200,000 per year

    Job Title: Remote SEO Specialist for Digital HitmenAre you an SEO expert with a knack for driving organic growth and enhancing digital visibility? Join Digital Hitmen ), an award-winning online marketing agency recognised as one of Australia's top digital agencies. We are seeking a skilled Remote SEO Specialist to join our dynamic team and play a pivotal...

  • Customer Care Collections Associate

    4 weeks ago

    , Metro Manila, Philippines NTT DATA North America Full time

    Overview 1 day ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Responsibilities Providing front-line phone customer service to policyholders, beneficiaries, agents, and internal customers. Ensuring customer satisfaction and strive to meet service standards. A typical day will likely involve fielding between...