Collection Specialist

3 weeks ago


Bulacan Philippines HVS Credit Collection Services Full time

Collections Specialist (HVSCCS) About the Role: HVS Credit Collection Services is seeking a motivated and goal-oriented Collections Specialist to join our growing team in Bulacan. You will be responsible for managing a portfolio of accounts, negotiating payment solutions, and ensuring professional communication with clients. Responsibilities: Debt Recovery: Initiate contact with clients via phone, email, and text to discuss past due accounts and secure payments. Negotiation: Skillfully negotiate payment plans, settlements, and resolutions that adhere to company policies and client capabilities. Account Management: Maintain detailed and accurate records of all collection efforts, payment agreements, and client interactions in the company database. Customer Service: Handle client inquiries and disputes professionally and ethically, ensuring a positive resolution while maintaining compliance. Reporting: Prepare daily and weekly reports on collection performance, aging of accounts, and follow-up activities. Compliance: Ensure all collection practices comply with Philippine laws and ethical standards. Qualifications: High School/Senior High School graduate required (College degree in Business, Accounting, or Finance is a plus). No experience required ; we are willing to train enthusiastic fresh graduates. (For Officer roles, specify: 1+ years of experience in credit and collections.) Excellent verbal communication and negotiation skills over the phone. Ability to remain calm, professional, and empathetic in challenging situations. Goal-oriented with a strong sense of urgency to meet collection targets. Proficiency in basic computer applications (MS Office or Google Workspace). #J-18808-Ljbffr



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